Market Operations Manager I (Warehouse/Transportation)

About the role

Responsible for the daily operations of a storage center within a designated territory. Directs day-to-day storage center activities and associates, meets customer expectations, manages daily routing and driver assignments, and maintains all OSHA, DOT, and preventative maintenance programs for the storage center and driver equipment.

Responsibilities

Leading Associates

• Recruit, interview, hire, train, identify, and retain top talent.
• Provide daily support including coaching and hands-on/ride-along training for associates.
• Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
• Effectively administer PODS performance management process.
• Report employee issues to Territory Manager and Regional HRBP in a timely manner; maintain ongoing communication with Human Resources for personnel management assistance, accident reports, disciplinary documentation, employee evaluations, and personnel reporting.
• Provide regular communication to team members including goals, business results, opportunities for improvement, and key focus areas.
• Ensure daily pre-shift meetings are conducted at each Storage Center.

Customers

• Manage customer experience to meet or exceed PODS CSAT and DSAT goals, including follow-up and resolution of identified issues, direct customer contact, refining operational processes, and implementing remedial training.
• Ensure all associates meet expectations for brand standards (uniforms, containers, equipment) and customer interactions (prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation).

Operational Excellence

• Manage all corporate-owned assets within territory (trucks, forklifts, floor sweepers, containers, etc.).
• Manage daily routing and ETA/JPH performance for associates.
• Communicate scheduling/operational delays to Sales and Serve Center.
• Determine daily needs based on routing of full productive days and assign work shifts based on business needs and available HOS.
• Coordinate repairs as assigned by Territory Manager.
• If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field; coordinate access to customer containers stored in the storage center.
• Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books.
• Maintain safe, clean, organized, functional storage centers and staging areas within territory.
• Ensure equipment repairs are performed safely and promptly to achieve PODS Out of Service targeted levels.
• Perform driver functions when the business dictates.

Regulatory/Compliance

• Ensure compliance with all DOT requirements including Hours of Service regulations and licensing.
• Ensure compliance with all OSHA regulations and state and local facility compliance ordinances.
• Ensure adherence to local zoning codes and permit requirements pertaining to delivery and container placement.
• Manage relationships with local municipalities.
• Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as required.
• Participate in quarterly self-audits and identify areas of improvement.
• Adhere to internal company policies (Incident Reports, Drug Screening Policy, HR policies related to safety and compliance).

Financial Management

• Manage day-to-day operations with a focus on improved efficiency.
• Manage all petty cash per the PODS Petty Cash policy.
• Ensure refueling equipment is performed in a compliant, cost-effective manner.
• Perform monthly parts inventory reconciliation.

Other Duties

• Flexibility to travel frequently to storage centers throughout territory.
• May be required to perform other duties and responsibilities as assigned.

Management & Supervisory Responsibilities

Typically reports to Territory Manager. Directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job titles of employees directly supervised: Storage Center, Equipment Maintenance, and Delivery Driver Staff.

Qualifications

Education & Experience Requirements

• High School diploma required; college degree preferred or a minimum of 1 year of prior management experience.
• Ability to apply and successfully attain CDL Class B License or higher is preferred.
• Must maintain a current/valid driver license from the state in which position is assigned.
• Must be able to obtain PODS forklift certification.
• Possession of a valid DOT medical card is preferred.
• Mechanical ability essential to identify problems with equipment.

Physical Requirements

• Ability to sit at a desk for up to 8 hours a day.
• Ability to type on a keyboard and use a mouse.