Market Operations Analyst (Health Plans or Managed Care)

About the role

This role plays a key part in supporting market performance, improving workflows, and driving operational excellence across teams.

Responsibilities

• Analyze market performance data to identify trends, gaps, and opportunities for improvement
• Support operational initiatives across claims, provider, and member processes
• Collaborate with cross-functional teams (Claims, UM, Provider Relations, IT) to resolve issues and improve workflows
• Monitor key performance metrics and develop reports to support leadership decision-making
• Identify root causes of operational challenges and recommend scalable solutions
• Aid with process improvement initiatives to enhance efficiency, accuracy, and compliance
• Track and support implementation of system updates, configuration changes, or operational enhancements
• Provide insights and documentation to support ongoing business operations and strategic initiatives

Qualifications

• Minimum Bachelor’s degree (4-year) in Business, Healthcare Administration, or a related field
• 2+ years of experience in healthcare operations, process improvement, or project coordination preferred
• Experience within a health plan or managed care environment is a plus
• Strong analytical and problem-solving skills
• Ability to interpret data and translate findings into actionable insights
• Experience working with cross-functional teams and stakeholders
• Strong organizational skills with the ability to manage multiple priorities
• Effective communication skills (written and verbal)

What You Bring

• Minimum Bachelor’s degree (4-year) in Business, Healthcare Administration, or a related field
• 2+ years of experience in healthcare operations, process improvement, or project coordination preferred
• Experience within a health plan or managed care environment is a plus
• Strong analytical and problem-solving skills
• Ability to interpret data and translate findings into actionable insights
• Experience working with cross-functional teams and stakeholders
• Strong organizational skills with the ability to manage multiple priorities
• Effective communication skills (written and verbal)

Why You’ll Love This Role

• High visibility across multiple departments
• Opportunity to influence process improvements and operational outcomes
• Collaborative and growth-focused environment
• Able to work on impactful initiatives that improve member and provider experiences

Location

Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.

What Liberty Offers

• Competitive and attractive benefit packages
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines
• Affordable medical insurance, with low-cost premiums for employee-only coverage
• Liberty subsidizes the cost for eligible dependents enrolled in the plan
• 100% employer-paid dental coverage for employees and eligible dependents
• Vision insurance with low-cost premiums for employee-only coverage and dependents
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage
• Flexible Spending Accounts for healthcare and dependent care expenses
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance
• Long-term disability coverage
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts
• Employee Assistance Program (EAP) to support mental health and well-being
• Generous vacation and sick leave policies, with the ability to roll over unused time
• 10 paid company holidays
• Tuition reimbursement for eligible educational expenses
• Remote or hybrid work options available for various positions

Compensation

The base salary range for this position is $80,000 - $90,000 annually, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.