Market Manager I (Transportation and Warehouse)

About the role

Responsible for the daily operations of a storage center within a designated territory, including directing day-to-day storage centers and associates, meeting customers’ expectations, and managing daily routing and driver assignments. Maintains all OSHA, DOT, and preventative maintenance programs for the storage center and driver equipment.

Responsibilities

• Leadership & Talent Management
  • Recruit, interview, hire, train, identify, and retain top talent.
  • Provide daily support including coaching and hands-on/ride-along training for associates.
  • Support a culture aligned with PODS core values: Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork.
  • Administer PODS performance management process.
  • Report employee issues to Territory Manager and Regional HRBP in a timely manner.
  • Maintain ongoing communication with Human Resources for personnel management, accident reports, disciplinary documentation, employee evaluations, and personnel reporting.
  • Provide regular communication to team members including goals, business results, opportunities for improvement, and key focus areas.
  • Ensure daily pre-shift meetings are conducted at each Storage Center.
• Customers
  • Manage customer experience to meet or exceed PODS CSAT and DSAT goals, including issue resolution, direct customer contact, and process refinement.
  • Ensure all associates meet brand standards (uniforms, containers, equipment) and customer interaction expectations (prior notification, equipment demonstration, delivery site evaluations, customer feedback solicitation).
• Operational Excellence
  • Manage all corporate-owned assets within the territory (trucks, forklifts, floor sweepers, containers).
  • Oversee daily routing and ETA/JPH performance for associates.
  • Communicate scheduling/operational delays to Sales and Serve Center.
  • Determine daily needs based on routing and assign work shifts according to business needs and available Hours of Service (HOS).
  • Coordinate repairs as assigned by Territory Manager.
  • Ensure all paperwork and payment packets are returned from the field for damage occurring at customer sites; coordinate access to customer containers stored in the storage center.
  • Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books.
  • Maintain safe, clean, organized, and functional storage centers and staging areas.
  • Ensure equipment repairs are performed safely and promptly to meet PODS Out of Service targeted levels.
  • Perform driver functions when business needs dictate.
• Regulatory/Compliance
  • Ensure compliance with all DOT requirements, including Hours of Service regulations and licensing.
  • Ensure compliance with all OSHA regulations and state/local facility compliance ordinances.
  • Adhere to local zoning codes and permit requirements for delivery and container placement; manage relationships with local municipalities.
  • Ensure all deliveries meet local regulatory requirements and obtain permits or authorization as needed.
  • Participate in quarterly self-audits and identify areas of improvement.
  • Adhere to internal company policies (Incident Reports, Drug Screening Policy, HR policies related to safety and compliance).
• Financial Management
  • Manage day-to-day operations with a focus on improved efficiency.
  • Manage petty cash per PODS Petty Cash policy.
  • Ensure refueling equipment is performed in a compliant, cost-effective manner.
  • Perform monthly parts inventory reconciliation.
• Other Duties
  • Flexibility to travel frequently to storage centers throughout the territory.
  • May be required to perform other duties and responsibilities as assigned.

Management & Supervisory Responsibilities

Reports to Territory Manager. Directly responsible for managing employees, including hiring/termination, pay decisions, and performance management. Supervises roles such as Storage Center, Equipment Maintenance, and Delivery Driver Staff.

Requirements

• High School diploma required; college degree preferred or a minimum of 1 year of prior management experience.
• Ability to apply and successfully attain CDL Class B License or higher is preferred.
• Must maintain a current/valid driver license from the state in which the position is assigned.
• Must be able to obtain PODS forklift certification.
• Possession of a valid DOT medical card is preferred.
• Mechanical ability essential to identify problems with equipment.

Physical Requirements

• Ability to sit at a desk for up to 8 hours a day; ability to type on a keyboard and use a mouse.
• Ability to stand and walk up to 8 hours a day; ability to stoop, bend, and lift up to 40 lbs.
• Occasionally required to stand, walk, kneel, crouch, or crawl.
• Vision requirements include close and peripheral vision and ability to adjust focus.
• Regularly required to reach with hands and arms and talk and hear.
• Ability to hear and verbally communicate using a telephone handset.

Working Conditions

• Regular business hours; some additional hours may be required, including Saturdays/Sundays.
• Travel within local territory.
• Storage centers are climate controlled.
• Deliveries made in all weather conditions.
• Exposure to high noise levels.
• May be subject to pre-employment criminal background check and/or drug screening, as well as random drug screenings in accordance with company policy.

Pay

$70,000 - $75,000