Market Manager - DC West, Sales & Marketing - Offline Field Sales

About the role

As a Market Manager, you will own a territory of offline retail stores, managing the Amazon in-store experience and merchandising. You serve as the Amazon expert, relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications, while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services, positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory.

Responsibilities

• Ensure the Amazon in-store experience and merchandising is properly implemented and maintained across retailers within your direct team and area per provided standards of execution
• Educate store associates on the value of Amazon, Ring, Blink, and eero devices and services in small and large group settings
• Conduct sales and training during large scale events based on program / market needs
• Manage weekly travel to a large territory of retailers utilizing a variety of sales tools and store profiles to impact sales and brand advocacy
• Manage travel and work expenses
• Use business acumen and critical thinking skills to identify trends, drive root cause analyses, and resolve issues in store operations in stores across your market
• Capture business and market insights from consumers and store associates to help influence product, feature, and channel marketing decisions
• Develop professional relationships with key internal and external stakeholders i.e. Area Managers, Regional Managers, General Managers, etc.
• Drive KPIs to increase sales through the offline retail channel
• Achieve goals in the business areas (advocacy, compliance, metrics, trainings, coverage, team, org)
• Complete daily in-store reports to document visits, including submitting digital photos
• Effectively install, troubleshoot, and maintain a variety of Amazon, Ring, Blink, and eero display devices and fixtures in various national retail stores
• Delegate and influence to drive exceptional results in your market, including executing standard operating procedures, identifying areas of improvement, implementing solutions, and providing ongoing feedback to store managers, regional leaders, and corporate stakeholders
• Invent, simplify and share best practices
• Manage in store product transitions and retailer communications
• Provide clear, concise, accurate, and timely communication (verbal and written) to the right internal and external stakeholders with national impact

Requirements

• 3+ years of retail experience
• 2+ years of retail sales experience
• 3+ years of merchandising experience
• High school diploma, or equivalent
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Valid and active driver's license
• Access to reliable transportation to travel between worksites during the work day
• Must reside in the Northern Virginia area
• Possess a mobile phone compatible with iOS or Android operating systems

Qualifications

• Experience developing and delivering presentations to large and diverse audiences
• Experience in English-language communication skills, both written and verbal
• 6+ years of relevant work experience in retail sales, (preferably consumer electronics) or high-tech products
• Experience managing multiple retail accounts/locations
• Exhibit strong attention to detail and organizational skills

Skills

• Customer obsession
• Passion for invention
• Commitment to operational excellence
• Long-term thinking

Benefits

• Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

The base salary range for this position is $22.00 - $32.00 USD hourly.

Schedule

Flexible hours, including nights and weekends, 40 hours per week.