Market Leader - Pet Resorts
About the role
NVA Pet Resorts is part of National Veterinary Associates (NVA), one of the largest owners and operators of veterinary hospitals and pet resorts in North America. For more than 20 years, NVA Pet Resorts has provided trusted pet-care services designed to create safe, loving, and engaging experiences for pets and their families. Across more than 150 locations, our resorts provide services including boarding, daycare, training, and grooming. Our multi-brand portfolio includes PetSuites of America, with more than 75 locations nationwide, along with a collection of established local and regional pet resort brands. NVA Pet Resorts continues to grow through acquisitions, new resort development, and same-resort growth while remaining focused on exceptional pet care, memorable customer experiences, and strong local operations.
The Market Leader is responsible for overall resort performance within an assigned area, generally consisting of 6–10 resorts depending on various factors. The Market Leader leads all area resort operations and local marketing initiatives; recruits, develops, and coaches resort managers; and builds sales and profit while maintaining high operating standards. This leader is accountable for the success of the area by ensuring resorts operate in alignment with company guidelines, policies, and procedures.
Responsibilities
Market Operations
- Ensure excellent operations are consistently executed and achieved across the assigned area.
- Provide guidance and leadership to General Managers in the delivery of outstanding guest experience