Market Intelligence Manager / Sr Manager
About the role
At Whatnot, we are deeply focused on building the best possible experience for both buyers and sellers. To support this work, we must understand how the buyer and seller experience on Whatnot compares to the experience at other livestream shopping marketplaces and adjacent marketplaces. That's what this role is for. The Market Intelligence Manager / Senior Manager owns how Whatnot understands the livestream shopping market and adjacent markets, so we always have an accurate understanding of where we can improve our buyer and seller experience to stand out. This role is equal parts builder and advisor: turning fragmented and noisy data into a trusted picture of the market, and spotting what's coming next before it becomes urgent. You'll work closely with people across the organization - including data engineering, analytics, sales, account management, product, marketing, and senior leadership - to make sure Whatnot always has the data to back decisions that impact product, pricing, and customer-experience decisions.
Responsibilities
- Monitor livestream shopping market performance and maintain a point of view on how Whatnot compares
- Own data source and vendor relationships - from evaluation and acquisition through ongoing quality management
- Build and maintain the dashboards and reporting that make this data usable and trustworthy for stakeholders across the business, including senior leaders
- Spot patterns and changes in market pricing, promotions, product, and policy, and build a point of view on whether and how Whatnot should respond
- Build leading indicators so teams have runway to act pre-emptively rather than reactively
- Stand up the forums and escalation paths that turn a signal into a