Market Grille Clerk

About the role

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

Our Market Grille Clerks are at the center of one of the most exciting parts of the Hy-Vee store, serving up fresh, made-to-order food and creating a warm, welcoming experience for every customer who walks up to the counter. In this role, you'll keep things running smoothly by staying on top of orders, handling food safely, and working as part of a team that takes pride in quality and service. If you enjoy a fast-paced environment, like working with food, and love making customers happy, this could be a great fit for you.

Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Food Service Director; Market Grille Department Manager; Assistant Market Grille Department Manager; Service Managers.

Responsibilities

• Provide prompt, friendly customer service, greeting customers with a smile, learning their names, and going the extra mile to make every visit a positive one
• Take customer orders at the Market Grille counter and answer the telephone promptly, providing helpful service including taking product orders
• Review daily orders, anticipate product needs, and prepare and replenish product as necessary
• Pull product from the cooler or freezer to prepare for cooking and ensure an adequate food supply is ready and on hand
• Handle food safely and review the status and appearance of food for freshness at all times
• Maintain a clean, sanitary work area throughout your shift
• Check in product, put product away, and review invoices as needed
• Run the department register, receive payment, and make change where applicable
• Remove trash in a timely manner and wash dishes as necessary
• Price and order product and deliver orders as needed
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Qualifications

• Follow detailed written or verbal instructions and work through tasks with a few concrete variables
• Perform simple addition and subtraction, copy figures, and count and record accurately
• Understand and follow verbal or demonstrated directions and communicate supply needs orally or in writing
• Work effectively as part of a team to deliver a great customer experience
• No education requirement; all training provided
• Six months or less of similar or related work experience; prior food service experience is a plus

Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable: ability to safely use sharp knives and blades for food preparation
• Where applicable: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
• Work in a store kitchen environment with exposure to noise, equipment movement, temperature extremes, and cleaning chemicals or solvents

Pay

The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience. For information on company benefits, visit Benefits | Hy-Vee.

Employment is contingent upon the successful completion of a pre-employment drug screen.