Market Director Banking - Baton Rouge Bayou Market, LA

About the role

As a Market Director of Banking in Consumer Bank, you will lead a world-class customer experience, strategize to increase the growth of the deposits and banking business, develop and coach Branch Managers, and oversee the management of the market alongside other executive leaders. You will play a key role in ensuring our Customer Promise comes to life for our clients by creating a culture of excellence and an environment that meets a high standard of customer service within the community.

Responsibilities

• Manages and coaches branch managers to engage customers and address any escalations
• Develops best practice techniques for coaching, reviewing business, cooperation, and ensuring compliance
• Recruits, retains, and develops excellent talent and instills an environment where employees feel valued, supported, and able to achieve career growth
• Develops strategies to achieve key financial metrics including deposit and investment balance growth, customer acquisition and retention, and expense management
• Leads integration with partners from Chase Wealth Management, Business Banking, and Home Lending (One Chase) to ensure the growth of other lines of business, including investments and loans
• Manages the market to ensure an excellent customer experience and deploys resources to optimize market performance
• Ensures all branch managers are effectively mitigating risk and remaining in compliance to guarantee a safe banking experience for clients through deep dives and business reviews

Requirements

• 5+ years of Branch management or other related leadership experience
• High school degree, GED, or foreign equivalent
• Proven track record of coaching and developing high-performing sales teams coupled with the ability to effectively translate knowledge of financial markets and economic trends
• Ability to identify needs of market segment in order to tailor proactive customer education
• Demonstrated ability building relationships and proactively collaborating with other lines of business remotely
• Ability to proactively take initiative to identify solutions including entrepreneurial business spirit and execute with a sense of urgency
• Experience with consumer and commercial credit knowledge and understanding of financial planning including customer life cycle

Preferred Qualifications

• College degree or military equivalent
• Familiarity with local/regional market trends and demographics
• Ability to set the tone of commitment to diversity and inclusion
• Strong commitment to upholding a sound risk and controls environment

Travel

Ability to travel as required for in-person training and meetings which may include traveling out of state.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.