Market Development Project Specialist

What you will bring

• 3+ years’ previous experience in customer service or project management required.
• 2 or 4-year college graduate preferred.
• Strong aptitude for and proficiency navigating CRM and Order Management systems.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
• Proactive problem solver with experience working in a fast-paced environment.
• Exceptional organizational and time management skills, with a strong attention to detail.
• Able to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency.
• Exhibits professionalism with customers, team members and all levels of leadership.
• Must demonstrate maturity in judgement, commitment, dependability, and punctuality.
• Able to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
• Demonstrate exceptional communication across all contact channels, including email and phone.
• Available to work a flexible schedule, if requested.

How success is defined

• Serve as a subject-matter expert for architectural and system-based lighting products, supporting residential projects with thoughtful product selection and specification.
• Produce accurate basic lighting layouts and supporting documentation utilizing company-approved software and tools (e.g., Scope, Bluebeam).
• Accurately processes quotes, orders (including bulbs) and returns.
• Manages product returns, support cases, shipping claims, processes return and replacement orders.
• Follows through customer inquiries, ensuring a high level of customer satisfaction.
• Resolves routine customer issues independently, escalating queries and concerns to MDS or director as appropriate.
• Actively participates in training involving our products, systems, and design.
• Manages all open orders and communicates with MDS.
• Manages all DNR and communicates with MDS when follow-up with customers is required.
• Communicates with MDS and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer.
• Manages MDS reporting including Return Follow-Up Report and Aged AR.

Visual Comfort Offers

• Work-Life Balance: Monday – Friday, 8:00am – 5:00pm hours may vary based on the needs of the business.
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation plan.
• Health Benefits: Visual Comfort covers the majority of employee medical premiums and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retail: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.