Market Development Project Specialist

What you will bring

• 3+ years’ previous experience in customer service or project management required.
• 2 or 4-year college graduate preferred.
• Strong aptitude for and proficiency navigating CRM and Order Management systems.
• Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
• Proactive problem solver with experience working in a fast-paced environment.
• Exceptional organizational and time management skills, with a strong attention to detail.
• Able to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency.
• Exhibits professionalism with customers, team members and all levels of leadership.
• Must demonstrate maturity in judgement, commitment, dependability, and punctuality.
• Able to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
• Demonstrate exceptional communication across all contact channels, including email and phone.
• Available to work a flexible schedule, if requested.

How success is defined

• Serve as a subject-matter expert for architectural and system-based lighting products, supporting residential projects with thoughtful product selection and specification.
• Produce accurate basic lighting layouts and supporting documentation utilizing company-approved software and tools (e.g., Scope, Bluebeam).
• Accurately processes quotes, orders (including bulbs) and returns.
• Manages product returns, support cases, shipping claims, processes return and replacement orders.
• Follows through customer inquiries, ensuring a high level of customer satisfaction.
• Resolves routine customer issues independently, escalating queries and concerns to MDS or director as appropriate.
• Actively participates in training involving our products, systems, and design.
• Manages all open orders and communicates with MDS.
• Manages all DNR and communicates with MDS when follow-up with customers is required.
• Communicates with MDS and manages 3PL orders status including: DNR, arrival in warehouse and shipment to customer.
• Manages MDS reporting including Return Follow-Up Report and Aged AR.

Compensation

Compensation Range: $58,000 - $64,000 plus monthly bonus opportunity.
Cash compensation is based on individual factors, including skill set, relevant experience, and work location.
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

Qualifications

Required:
- 3+ years’ previous experience in customer service or project management.
- 2 or 4-year college graduate preferred.
- Strong aptitude for and proficiency navigating CRM and Order Management systems.
- Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry a plus.
- Proactive problem solver with experience working in a fast-paced environment.
- Exceptional organizational and time management skills, with a strong attention to detail.
- Able to effectively prioritize and handle multiple tasks and changing priorities with a sense of urgency.
- Exhibits professionalism with customers, team members and all levels of leadership.
- Must demonstrate maturity in judgement, commitment, dependability, and punctuality.
- Able to achieve results both independently and through others by fostering a spirit of teamwork and cooperation.
- Demonstrates exceptional communication across all contact channels, including email and phone.
- Available to work a flexible schedule, if requested.

Benefits

Work-Life Balance: Monday – Friday, 8:00am – 5:00pm hours may vary based on the needs of the business.
Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
Paid Time Off: Generous vacation accrual and paid time off policies.
Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
Health Benefits: Visual Comfort covers the majority of employee medical premiums and offers competitive vision and dental coverage available starting the first of the month following your start date.
Insurance: Company-provided life insurance and short-term disability coverage.
Retail: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.