Market Clinical Liaison

About the role

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

This is not a desk job - and it is not a traditional clinical role. As a Clinical Liaison, you will spend your days inside hospitals, building relationships with physicians, case managers, nurses, patients, families, and other healthcare professionals. You will identify patients who may benefit from continued acute care, help guide them through the referral and admission process, and develop a territory you can truly own. The role sits at the intersection of patient access, healthcare relationships, clinical understanding, and business development. Clinical licensure is not required. We welcome experienced healthcare business-development professionals as well as clinicians who have relationship-building skills, commercial mindset, and hospital knowledge to succeed in a growth-focused role.

Your Market: Ohio Philadelphia is a complex, relationship-driven healthcare market with a dense network of acute-care hospitals and healthcare professionals. In this role, you will represent your assigned ScionHealth specialty hospital within the market, develop meaningful referral relationships, and become a trusted resource for teams caring for medically complex patients who may need additional time and specialized hospital-level care. You will not simply maintain a list of accounts. You will build a market.

Responsibilities

• Conducts patient assessments to identify appropriate patients for potential admission into the system
• Daily follow up with patients and their decision-makers in assigned accounts for consistent clinical reassessment
• Manages referrals and admissions generated through assigned hospitals and territories
• Represents ScionHealth and assigned hospital with professionalism and maintains positive relationships with accounts within territory
• Designs and manages marketing strategies for assigned accounts
• Identifies and contacts new and potential referral sources to grow respective territory
• Conducts in-person educational meetings and conversations with referral sources, utilizing educational materials to present specialty hospitals
• Acts as liaison by coordinating transmission of clinical and benefit information between patients, decision-makers, referral sources and ScionHealth Specialty Hospitals
• Performs 80% or more of work outside the home, with expectation of being onsite at respective accounts daily
• Uses prospecting methods to generate leads including initiating personal/business contacts, sourcing expansion opportunities through existing and new accounts and educational presentations
• Meets monthly goals for assigned hospitals
• Expands the number of referral sources in assigned territories
• Maintains current referral sources through relationship development
• Manages the admissions process as an ambassador for patients who meet criteria eligibility
• Operates within budgeted parameters by carefully planning travel and monitoring expenses
• Conducts assessments in accordance with company standards
• Manages the referrals and admission process for referred patients
• Works closely with patients and their family members to educate them on the benefits of ScionHealth Hospitals
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards
• Completes clinical assessments on potential patients meeting standards of the Division
• Meets with patients and families to explain hospital's care and services
• Establishes strong and successful relationships with referral sources throughout territory
• Successfully manages the Referral, Assessment and Admission Process
• Adheres to dress code; appearance is neat and clean and wears appropriate identification while on duty
• Completes annual health, safety, and education requirements
• Maintains professional growth and development
• Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected
• Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide care to the patient population served
• Reports to work on time as scheduled; adheres to policies regarding notification of absence
• Attends all mandatory in-services and staff meetings
• Represents the organization in a positive and professional manner
• Complies with all organizational policies regarding ethical business practices
• Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department
• Maintains current licensure/certification for position, if applicable
• Consistently demonstrates Guest Relations skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact
• Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures
• Performs other related duties as assigned

Qualifications

Education

• Associate's Degree in marketing, communication, healthcare administration, nursing, or other related field (Preferred)
• Bachelor's Degree in marketing, communication, healthcare administration, nursing, or other related field (Preferred)
• Equivalent combination of education and experience in the form of extensive healthcare sales work in lieu of formal degree (May be Considered)

Licenses/Certifications

• Valid Driver License in state upon hire (Required)
• RN - Registered Nurse with State Licensure and/or Compact State Licensure or LPN/LVN in the state of practice upon hire (Preferred)
• Respiratory Therapist, Grad upon hire (Preferred)

Experience

• 2+ years former healthcare sales experience and/or clinical healthcare experience (Preferred)
• Prior experience that includes formal sales training (Preferred)
• Prior experience that demonstrates understanding of Medicare, Medicaid, and other payers as related to LTACH benefits (Required)
• Prior experience that demonstrates competence in strategic business planning and design of marketing initiatives (Required)

Skills

• Approximate percent of time required to travel: Daily
• Must read, write and speak fluent English
• Must have good and regular attendance