Market Branch Manager: 29 Palms

Responsibilities

• Sales through Service: Consistently meets or exceeds Sales and Service metrics set for their respective branch
• Deepen member relationships: Utilize consultative service skills
• Oversee new product onboarding: Ensure satisfaction and retention
• Coaching: Daily observation with immediate feedback (mini-coaching)
• Create and execute personalized Action Plans: Assist in constant employee progression
• Coach teams: Handle escalations and manage conflict resolution
• Direct monthly branch staff meetings: Conduct consistent daily huddles
• Meet regularly: Identify, coach, develop, motivate and support employees
• Membership Development: Weekly business development efforts to drive new membership and increase market share
• Internal and external relationship building: Network to create referral sources
• Community involvement: Represent Frontwave’s philanthropic efforts at meetings and events
• Financial classes: Educate members and resolve problems
• Branch Operations: Oversee staffing, maintain branch soundness and security, handle regulatory/compliance policies
• Manage branch management and staff: Follow credit union policies and procedures
• Time management: Prepare and process time sheets for biweekly payroll
• Training: Organize and conduct training sessions on credit union policies and procedures
• Motivate staff: Assign duties, organize cross-training, promote training and resources
• Liaison: Resolve conflicts with staff members
• Promote collaboration: Motivate staff to become strong culture carriers and collaborators
• Strategic alignment: Ensure branch activities align with Frontwave’s strategic priorities

Qualifications

• Bachelor’s Degree (B.S.) or equivalent from four-year college or technical school in relevant major
• Minimum of seven years’ experience in a credit union or similar financial institution
• Minimum of five years in a management position