Market Associate (Remote - Central and Eastern Time)

About the role

The Market Associate (MA) primary job function is to procure high yield, gently used goods for Savers' supply channel through the FUNDrive program. This is achieved through lead generation; connecting with local non-profits who are aligned with Savers values, such as schools, sports teams, religious, health and community organizations.

Responsibilities

• Lead Generation: Researches and procures leads (nonprofit customers) in their local market. Methods may include attending or hosting networking meetings, approved social media and referral programs.
• Customer Focus: Develops quality relationships through regular follow-up with organizations, measured by yield per event, referrals and repeat business.
• Brand Representation: Represents the Savers brand in the community through professional presentations at networking events. Demonstrates and explains Savers business model through informative communication.
• Technology: Thorough use and understanding of the FUNDrivetechnology platform (CRM and customer facing portal). Achieves or exceeds contact SLA standards. Utilizes CRM service desk and replies to inquiries within the designated time frame. Uses reports to analyze and drive business.
• Contact and Organization Maintenance: Deliversables—Achieve/Exceed conversion rate targets, yield expectations, new organization growth, individual volume plan/expectations, event forecasting within approved guidelines, targeted use of Social Media.

Requirements

• Lead Generation: Receive and convert leads within Service Level Agreement (SLA) guidelines from various marketing efforts, inclusive but not limited to Facebook, Google Adwords, emails.
• Customer Focus: Develops quality relationships through regular follow-up with organizations, measured by yield per event, referrals and repeat business.
• Brand Representation: Represents the Savers brand in the community through professional presentations at networking events. Demonstrates and explains Savers business model through informative communication.
• Technology: Thorough use and understanding of the FUNDrivetechnology platform (CRM and customer facing portal). Achieves or exceeds contact SLA standards. Utilizes CRM service desk and replies to inquiries within the designated time frame. Uses reports to analyze and drive business.
• Contact and Organization Maintenance: Deliverables—Achieve/Exceed conversion rate targets, yield expectations, new organization growth, individual volume plan/expectations, event forecasting within approved guidelines, targeted use of Social Media.

Qualifications

• Minimum Required Education, Training And Experience: 2-3 years prior work experience in sales and/or event planning. Sales experience preferred.
• FLSA: Exempt
• Travel: Availability to travel for business meetings 2-4 times a year

Skills

• Use of sales lifecycle
• Discover opportunities and develop a sales pipeline through various social and professional networking methods
• Communicate effectively and remain calm and courteous
• A desire to sell and represent the Savers brand
• Experience with PowerPoint and giving presentations
• Talk to multiple levels of an organization
• Self-starter, solutions focused mindset
• Working knowledge of sales management technology systems such as CRM/Salesforce
• Proven ability to achieve goals, analyze reports and drive results through data
• Excellent time management, project coordination and follow-through skills
• Ability to work independently and as part of a team
• Ability to work within Savers culture
• Ability to influence store activation
• Experience of not only speaking to groups but to listen effectively
• Remain flexible and agile

Benefits

• Healthcare Plans: Comprehensive coverage (medical/dental/vision) at a reasonable cost. Specialized health programs – Improve wellness (quit smoking, counseling, diabetes management, chronic joint pain).
• Paid Time Off: Sick Pay, Vacation Pay - Approximately 2 weeks, 6 paid holidays plus 1 to 2 additional floating holidays.
• Team member discounts: Up to 50% off store merchandise.
• Flexible spending accounts: Use pre-tax dollars for eligible health and day care expenses.
• Employee Assistance Program (EAP): A whole suite of free tools and resources to manage life’s challenges and maintain a healthy work-life balance.
• Retirement Plan: A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Life insurance: Company provided peace of mind and the option to purchase a supplemental plan.