Jobs · Customer Service · Massachusetts

Market Associate/Cashier - Alltown Fresh

Global Partners LP · Framingham, MA · 2 wk ago
Customer Service$17.17–$20.61/hrFull-time

Your Role, Your Impact

The Market Associate is a key member of our store team, responsible for delivering exceptional Guest service, maintaining food safety and sanitation standards, preparing fresh food offerings, supporting inventory and store operations, and ensuring a safe, clean, and inviting store environment. This role requires flexibility, professionalism, and dedication to upholding brand standards across all daily tasks.

  • Provide best-in-class Guest service at every interaction.
  • Greeting every Guest with a smile and sincere welcome.
  • Suggest relevant purchases and promote current specials.
  • Execute the company’s Guest service program consistently at the store level.
  • Interact professionally with all customers and address concerns promptly and courteously.
  • Prepare/maintain all fresh, Grab and Go food items according to company guidelines.
  • Execute daily prep
  • Assist when needed in food service preparation venue.
  • Maintain all self-service food areas, including coffee stations, fountain machines, fresh cases, dispensers, and condiment centers.
  • Restock and rotate products based on received and production dates to ensure freshness.
  • Execute cleaning checklist
  • Follow food safety, allergen, and sanitation procedures consistently.
  • Operate point-of-sale (POS) systems efficiently and accurately.
  • Aid in inventory management: monitor stock levels, checking in and working deliveries, conduct back stocking, and complete shift reports as required.
  • Maintain cleanliness brand standards, including cleaning equipment, shelving, floors, and store entry areas.
  • Support all site-level programs and operational processes as directed by management.
  • Maintain a safe and secure store environment for guests, associates, and vendors.
  • Adhere strictly to safety, sanitation, hazardous material, and environmental guidelines.
  • Operate all equipment safely and report any malfunctions immediately.
  • Promptly document and report all workplace accidents, incidents, or injuries.
  • Complete required safety and health training, including new hire orientation.
  • Maintain the interior and exterior appearance of the store to company standards.

Qualifications

  • Must be 18 years of age or older.
  • Basic math skills to perform transactions and complete shift documentation.
  • Strong knowledge of general safety, sanitation, and hygiene practices.
  • Ability to validate customer identification for age-restricted product sales per state law.
  • Comfortable working independently or collaboratively in a team environment.
  • Professional and calm demeanor, including in emergency or high-pressure situations.
  • Ability to tolerate exposure to gasoline fumes, cleaning supplies, and varying temperature conditions (coolers, outdoors, kitchen areas).
  • Willingness to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to lift up to 50 pounds using proper lifting techniques.
  • Frequent standing, walking, bending, and reaching throughout shift.
  • Occasional desk/computer tasks may be required.
  • Prolonged periods of standing and occasional lifting of products such as beverages, milk crates, and packaged goods.
  • Frequent exposure to cold, heat, wet surfaces, and food allergens.
  • Standing, bending, twisting, and lifting throughout shift.
  • Use of food service equipment and point-of-sale systems.
  • Fast-paced retail environment requires attention to detail and accuracy.

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