Market Administration Coordinator - Float

About the role

The Market Administration Coordinator (MAC) at Monogram Health is responsible for managing complex administrative needs for a given field team. The MAC ensures efficient operations by managing clinician calendars, driving staff productivity, and providing administrative support to key Pod leaders.

Responsibilities

• Optimize clinician calendars to meet current needs and strategic priorities of the Pod, including engagement, PHDV completion, or treatment visits.
• Measure, track, and report on staff productivity and utilization.
• Proactively identify underperforming team members and outliers.
• Support onboarding of new hires, particularly in optimizing schedules for training opportunities and visit ramping.
• Coordinate scheduling updates between field-based clinical team members and centralized scheduling team members.
• May call patients directly to book, reschedule, or confirm visits.

Requirements

• Bachelor’s degree or equivalent experience in healthcare management, managed care, and/or home health environment.
• Prior experience in the healthcare industry, e.g., healthcare management, managed care, and/or home health environment preferred.
• Prior experience analyzing performance and productivity metrics required.
• Microsoft Excel and Salesforce experience preferred.
• Proven accountability for performance outcomes and exceptional organization skills.
• Ability to multi-task and manage a large volume of concurrent priorities.
• Demonstrated verbal, written, and visual communication skills.

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram Health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders. Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counseling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.