Maritime Mission Customer Success Manager (TS/SCI)

About the role

Vantor is seeking a Maritime Mission Customer Success Manager to join our U.S. Government Go-to-Market organization. Reporting to the VP of U.S. Government Sales, this role serves as the lead customer-facing maritime subject matter expert supporting the U.S. Navy, NIWC, and other USG maritime mission customers.

Responsibilities

• Serve as the primary maritime mission subject matter expert supporting U.S. Government customers throughout the customer lifecycle.
• Build trusted relationships with stakeholders across NIWC Pacific, NIWC Atlantic, NAVWAR, U.S. Navy Program Offices, Fleet organizations, Marine Corps, Coast Guard, and other maritime mission partners.
• Partner with Account Executives during customer engagements to understand mission requirements, shape technical solutions, and support strategic growth opportunities.
• Work alongside customer operators and analysts to understand operational workflows, intelligence requirements, and evolving mission priorities.
• Help customers successfully implement, adopt, and operationalize Vantor's geospatial intelligence, maritime analytics, and AI-enabled capabilities.
• Conduct customer briefings, product demonstrations, mission planning sessions, workshops, and training events.
• Support operational exercises, technical exchanges, and customer working groups while serving as a trusted mission advisor.
• Gather customer feedback and operational insights to help influence product roadmap priorities and future capability development.
• Collaborate with Product, Engineering, and Delivery teams to resolve customer challenges and continuously improve the customer experience.
• Monitor customer adoption, mission outcomes, and operational success while proactively identifying opportunities for expansion within existing accounts.
• Support proposal efforts, capture activities, and technical responses by providing maritime operational expertise.
• Represent Vantor at industry conferences, Navy and NIWC events, and customer forums.

Qualifications

• Active TS/SCI security clearance.
• Bachelor's degree in Engineering, Computer Science, Geospatial Sciences, National Security Studies, Business, or a related discipline.
• 5+ years supporting U.S. Government customers within defense, intelligence, maritime, or national security environments.
• Experience supporting customer-facing activities such as Customer Success, Solutions Engineering, Mission Engineering, Technical Account Management, Systems Engineering, or Solution Architecture.
• Demonstrated experience supporting maritime missions, Maritime Domain Awareness (MDA), naval operations, ISR, GEOINT, maritime intelligence, or operational planning.
• Experience working with U.S. Navy, NIWC, NAVWAR, Marine Corps, Coast Guard, Combatant Commands, or Intelligence Community customers.
• Strong understanding of geospatial intelligence, remote sensing, AI/ML-enabled analytics, mission systems, or maritime operational technologies.
• Experience delivering technical presentations, demonstrations, workshops, and customer briefings.
• Strong communication, relationship management, and collaboration skills.
• Ability to travel up to 25%.

Preferred Qualifications

• Prior military or civilian experience supporting U.S. Navy, Marine Corps, Coast Guard, or Intelligence Community maritime operations.
• Experience supporting NIWC Pacific, NIWC Atlantic, NAVWAR, PEO C4I, Fleet Forces Command, or Maritime Operations Centers.
• Familiarity with Maritime Domain Awareness platforms, Common Operational Picture (COP), maritime surveillance systems, AIS, ISR workflows, GEOINT exploitation, and command-and-control environments.
• Experience supporting enterprise geospatial platforms, cloud-native applications, API integrations, or mission software deployments.
• Experience translating operational customer requirements into technical solutions and product enhancements.
• Master's degree in a related technical, engineering, business, or national security discipline.