Marine Underwriting Associate

About the role

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Marine team is seeking an Underwriting Associate to join their growing team in the Houston, TX area. This is a full time, non-exempt role. This is a hybrid opportunity (2x a week in office, 3x remote).

Responsibilities

• Serves as an essential member of the Marine Underwriting Associate team by supporting various underwriting functions in partnership with assigned Underwriters and/or territories.
• Supports the Underwriter in new business and renewal activities.
• Account preparation: collection/analysis of data, ensuring complete file documentation, instruction, solicitation, etc.
• Helps to support the quoting and issuance cycle.
• Updates work management system statuses throughout the cycle of the policy and monitors work in queue.
• Drafts documents and completes underwriting tools in accordance to Best Practice guidelines.
• Documents all new and renewal accounts including the completion of underwriting tools and information from outside resources in accordance to Best Practice guidelines.
• Completes loss control ordering form at issuance and monitors Task Assistant and monthly report to advise underwriter of report availability.
• Partners with Premium Audit and Agency accounting as needed for audit transactions and overdue premium reconciliation.
• Consistently executes to all UA steps during new business and renewal issuance and subsequent transaction to achieve quality and service standards.
• Facilitates transfer of accounts to Process Support for issuance, provides detailed processing instructions and updates appropriate statuses.
• Uses appropriate communication channels to refer or follow-up with the underwriter to ensure outstanding items are handled timely.
• Serves as primary service contact to ensure superior customer experience; presents solutions for rush new business, renewal and endorsement requests.
• Responds to account inquiries such as accounting status and billing issues.
• Manages account information ensuring accuracy of input into all appropriate systems.
• Assists with cross-training support of UA teammates.
• Understands strategy, territory appetite and key agent partners in order to achieve growth and profitability goals.
• Cultivates strong business relationships (internal and external) by proactively communicating and conveying ownership and commitment.

Requirements

• Associate’s Degree or equivalent experience.
• 1-2+ years of Commercial Lines/Specialty insurance experience.
• Fundamental underwriting, practices, procedures, workflows, systems & tools knowledge.
• Robust functional knowledge of product offerings and solid business acumen.
• Strong analytical skills.
• Strong organizational and time management skills.
• Strong attention to detail and prioritization skills.
• Ability to work cross-functionally.

Qualifications

• Ability to work independently and as part of a team.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of insurance industry regulations and compliance.

Skills

• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Strong organizational skills.
• Ability to work effectively in a fast-paced environment.

Benefits

Benefits include: Medical, dental, vision, life, and disability insurance; 401K with a company match; tuition reimbursement; PTO; company paid holidays; flexible work arrangements; cultural awareness day in support of IDEOn-site medical/wellness center (Worcester only); and more. Click here for the full list of Benefits.