Marina Dock Hand

Position Overview

Basic Summary Assist marina forklift operators to launch and remove dry storage and service vessels to and from the water; provide exceptional guest experience to members and guests. Perform maintenance for a marina and assist the marina team in serving their clients. Ensure all areas are clean while adhering to and maintaining quality standards.

Responsibilities

• Operate vessels ranging from 18’-34’ forklift and/or current machinery used to launch vessels of various sizes.
• Operate Marina service truck various yard equipment (pressure washer/power tools).
• Operate fuel pump and register fuel sales in the POS.
• Answer phones, takes launch requests.
• Maintain cleanliness of marina grounds.
• Aid customers with docking and direct them to different areas of the Marina.

Requirements

• High school diploma preferred.
• Minimum one-year experience in dockage allocation.
• Minimum six-month experience in docking vessels.
• Valid Driver’s license.
• Forklift Operator Safety Training Certificate preferred.
• Able to determine how much depth a boat needs to travel through certain waterways.
• See clearly as vessels approach the dock.
• Monitor vessels in times of foul weather in wet slips as well as on sunny days.
• Read and comprehend simple instructions (such as labels and safety information) in the English language.
• Effectively present information in one-on-one and small group situations to guests and other associates of the organization.
• Effectively and professionally deal with customers with a high level of patience, tact, and diplomacy to defuse anger.
• Prioritize and organize work.
• Effectively work in a team.
• Successfully work in a fast-paced environment.
• Able to achieve positive guest relations and maximize guest satisfaction.
• Successfully work without constant direct supervision.

Physical Demands

• Ability to grasp, lift, push/pull, carry or transport up to 50 lbs.
• Push/pull wheeled carts weighing up to 100 lbs.
• Bend, stoop, kneel, and reach with hands and arms.
• Stay in the sun and endure hot weather conditions for prolonged periods of time (up to 8 hours).
• Express and exchange ideas by means of the spoken word accurately, loudly, and quickly.
• Make fine discriminations in sound.
• Have visual acuity to determine accuracy, neatness and thoroughness of the work assigned.
• Stand for length of scheduled shift.
• The noise level in the work environment is usually moderate.