Mara Server PM

About the location

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

About The Role

The Restaurant Server is an essential member of the team. Servers will be responsible for creating a memorable dining experience for guests and residents, providing exceptional and anticipatory service while showcasing a knowledgeable understanding of the menu and preparation methods.

Responsibilities

• Take guest orders and describe the selection of food & beverage menu items to guests by offering interesting and vivid descriptions of each item’s origin, taste, and preparation methods
• Communicate guest orders including any special needs or requests to the kitchen and bar using the hotel’s point-of-sales system; coordinate food and beverage timings
• Check completed kitchen orders with the guest’s original order and transport items to the guest table or lounge chair in a timely manner to ensure proper food quality
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
• Read each table and adapt to the guest, creating a customized experience for a variety of local guests, international travelers, and building residents alike
• Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals
• Breakdown, clean and set-up of tables and chairs
• Work harmoniously and professionally with co-workers and supervisors
• Assist with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed

Requirements

• Experience working a minimum of 2-3 years in Food & Beverage and previous experience as a server
• Thrive working in a fast-paced, and large team environment
• Ability to be standing for up to 8 hours a day and ability to lift up to 50lbs
• Knowledge of Minneapolis and surrounding areas, highly desirable, however not required
• Preferred experience in a luxury hotel or resort
• Must be flexible with schedule - able to work weekdays, weekends, and holidays shifts
• Ability to carry and balance a tray
• Ability to accurately process cash and credit card transactions
• Ability to multi-task in a high volume and demanding environment
• Strong problem-solving skills, ability to handle difficult situations and guests
• Reading, writing and oral proficiency in the English language
• TIPS & ServSafe certified

Benefits

• Comprehensive health and vision insurance
• Discovery nights at Four Seasons Properties around the globe
• Holiday and vacation pay
• Daily meals inspired by award-winning chefs
• Uniforms and uniform care
• Sick pay, disability coverage and life insurance
• Parking discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan
• Discounted accommodations at Four Seasons properties worldwide
• Dental coverage available at a discounted rate

Pay

Wage: $16.37 per hour + tips