Manufacturing Test Technician Level 1

Who are we?

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo.

As our Manufacturing Test Technician Level 1, you’ll support HID’s success by:

• Ensuring proper inventory management (spare parts)
• Performing Post Production Printer Upgrades
• Post-Sales repairing adhering to SLA
• Validating RMA, receipt, analyzing and repairing Evolis products
• Creating and sending intervention report (RMA analysis report)
• Creating and sending RMA repair quotation
• Referring technical/Quality problems to HQ R&D and/or Quality department
• Providing technical support to Level 1 end-user via email and phone
• Using SalesForce to maintain support cases and adhere to all SLAs
• Participating in weekly technical support meetings
• Centralizing and diffusing technical information internally and externally
• Participating to test sessions,
• Reporting results to Evolis France.
• Reviewing and revising training products
• Refurbishing printer

Your Experience and Background include:

• Training and/or diploma from technical school with focus in electronics and mechanics
• 2-year minimum experience in similar position as a Repair Technician and/or Technical Support
• Ability to work independently, rigor, analytical mind, reactivity.
• Knowledge in mechanics, electronics, computer science
• Customer oriented, pedagogy, good interpersonal skills
• Customer satisfaction
• Quality of repair respect of Evolis commitments (SLA)
• Quality referent to report issue with Evolis HQ.
• Fully fluent in English required
• Fully fluent in Spanish or Portuguese a plus

What we can offer you:

• Competitive salary and rewards package
• Competitive benefits and annual leave offering, allowing for work-life balance
• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes.
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

Immigration Sponsorship Not Available

Applicants for this position must be currently and legally authorized to reside and work in the hiring country.

HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.

International relocation or remote work arrangements outside of the hiring country will not be considered.