Manufacturing Systems Analyst (3rd Shift)

About the role

The Manufacturing Systems Analyst is a production-critical, onsite IT role responsible for supporting the systems, applications, devices, and infrastructure that enable manufacturing operations.

Responsibilities

• Provide onsite 2nd/3rd shift IT support focused on maintaining uninterrupted manufacturing operations.
• Serve as the primary on-shift support contact for MES, D365 integrations, shop floor devices, warehouse systems, quality systems, and related manufacturing applications.
• Triage, troubleshoot, resolve, and escalate application, infrastructure, integration, and device issues based on production impact and defined support procedures.
• Support endpoint and shop floor technology, including PCs, HMIs, scanners, label printers, industrial workstations, and network-connected manufacturing equipment.
• Perform identity and access management activities across Azure Entra ID, Active Directory, and manufacturing systems in accordance with approved procedures.
• Follow IT governance, cybersecurity, and SOX ITGC procedures, including timely documentation and audit evidence support where required.
• Document incidents, root cause, resolution steps, and escalation actions in the IT service management system with clear, reusable detail.
• Execute and improve runbooks, support procedures, monitoring checks, and routine maintenance activities to strengthen system reliability.
• Cook up with operations, engineering, IT teams, and external vendors to resolve complex issues and support approved system changes.
• Provide general IT helpdesk support during the assigned shift while maintaining priority focus on manufacturing operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline, or equivalent hands-on experience.
• Three or more years of IT support experience in a manufacturing, industrial, or other production-critical environment.
• Experience supporting MES, ERP integrations, manufacturing applications, or comparable shop floor systems.
• Strong troubleshooting skills across applications, infrastructure, endpoints, integrations, and shop floor devices.
• Working knowledge of Microsoft technologies, including Windows OS, Azure Entra ID, and Active Directory.
• Ability to triage and resolve high-impact production issues under time pressure while communicating clearly with technical and non-technical stakeholders.
• Experience documenting incidents, resolution steps, escalation actions, and knowledge articles in an IT service management system or similar tool.
• Experience following standard operating procedures, runbooks, change controls, and escalation protocols.
• Willingness and ability to work onsite in a manufacturing environment on the designated 2nd or 3rd shift schedule.
• Ability to respond to critical production incidents outside normal shift hours when required.

Preferred Qualifications

• Experience supporting Microsoft Dynamics 365 Finance & Operations or similar ERP platforms.
• Experience with IT/OT environments, network connectivity troubleshooting, segmentation concepts, and manufacturing infrastructure support.
• Experience supporting shop floor hardware such as HMIs, scanners, label printers, industrial PCs, and production workstations.
• Familiarity with IT service management practices, including incident, problem, change, and knowledge management.
• Experience supporting SOX, cybersecurity, audit evidence collection, or regulated IT environments.

Core Competencies

• Production-first mindset with strong judgment under time pressure.
• Clear, concise communication with operations, engineering, IT, vendors, and business stakeholders.
• Strong customer service orientation balanced with disciplined prioritization.
• Ownership mindset with strong follow-through, documentation discipline, and escalation judgment.
• Continuous improvement focus aimed at reducing recurring incidents and improving operational reliability.

Pay

The pay for this position ranges from $34.00 - $40.00.

Schedule

The role is available on the designated 2nd or 3rd shift schedule.