Manhattan WMOS Infrastructure Support Consultant

About the role

We are seeking a skilled WMOS Infrastructure Support Consultant with extensive hands-on experience in Manhattan WMOS/WMS production support and system administration. The ideal candidate will work across application servers, Linux/Unix systems, logs, SQL, cron jobs, integrations, and deployments. You will collaborate with WMS Operations, DCS, Infrastructure, and Manhattan support teams to ensure seamless warehouse operations.

Responsibilities

• Perform WMS application restarts after DCS configuration changes and maintenance.
• Deploy Jasper reports, label files, and configuration artifacts across WMS nodes.
• Perform SDN updates and create ADC alerts via Manhattan Management Console.
• Manage SCI report schedules via the IBM Cognos SCI portal.
• Enable diagnostic logging via CLI, gather logs, and submit cases via Manhattan THRU portal.
• Monitor nodes for stuck processes (PkCancelS, PkShipWaveS, PkInvoiceS) and resolve or escalate issues.
• Analyze application logs to troubleshoot UI failures, transaction errors, and performance issues.
• Set up Manhattan Billing connections between WMS and billing servers.
• Configure cron jobs and scheduled processes (task release, batch jobs, Inv605, invoicing).
• Configure and test MHE endpoints, including setup, DIF logging, failover testing, and load balancer configuration.
• Troubleshoot PIX transactions, Inv605 failures, and validate PIX Schedule Export.
• Troubleshoot MIP, MDA, and WM application loading errors during builds and deployments.
• Investigate wave/allocation failures, identify root causes via logs, run SQL to pinpoint affected orders/items, and hand off to DCS for data fixes.
• Automate routine environment tasks, including verification and validation scripting and automated restarts.

Qualifications

• 7+ years of experience in application/infrastructure support or production support.
• Hands-on experience with Manhattan WMOS/WMS in a production environment.
• Strong Linux/Unix CLI, shell scripting, process monitoring, and log analysis skills.
• Proficiency in SQL for troubleshooting and data investigation.
• Experience with cron/batch jobs, deployments, configuration changes, and environment support.
• Familiarity with WMS integrations, interfaces, and warehouse transactions.
• Excellent incident management and communication skills.

About PTR Global

PTR Global is a leading provider of information technology and workforce solutions, with over 5000 professionals providing services across the U.S. and Canada.

Pay

Pay Range: $120k-138k. The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education