Managing Partner - The Residence

About the Role

The Managing Partner serves as the entrepreneurial leader of their assigned business, maintaining full accountability for driving sales, ensuring guest satisfaction, building a great team, and controlling costs. Managing Partners are eligible to participate in the Managing Partner Bonus Plan.

Responsibilities

• Driving Sales:
  • Takes personal ownership of driving revenue, including management of sales building, group sales, VIP efforts, and other outreach initiatives.
  • Builds a strong sense of teamwork, shared understanding, and open communication between operational, marketing, promotions, and sales leaders to achieve revenue goals.
  • Leads from the front: is present and functions as the “face of the business.”
  • Is in-venue during all peak revenue periods, including Thursday–Saturday nights, sports watch events, and large group/full venue buyouts.
  • Represents the venue professionally to the community-at-large, including marketing partners/sponsors, local businesses, civic organizations, and media.
• Ensuring Guest Satisfaction:
  • Ensures an energetic and high-quality delivery of the guest experience, including service, food, beverage, and entertainment quality.
  • Maintains a professional company image, including facility cleanliness & maintenance, proper uniforms, and appearance standards.
  • Ensures all food and beverage is served in accordance with company standards.
  • Responds to customer service needs and provides the highest level of service.
• Team Building:
  • Builds a strong team with a positive, can-do culture.
  • Recruits, interviews, and hires management and hourly team members, building a highly capable and committed team.
  • Fosters a culture of pride in the brand.
  • Trains, motivates, rewards, develops, and promotes team members.
  • Takes disciplinary action and terminates team members when necessary.
  • Ensures all team members have the tools and equipment needed to effectively carry out their job functions.
• Controlling Costs:
  • Controls day-to-day operations within company policies and guidelines.
  • Maintains cost of goods sold, nightly comps, nightly recap reports, and safe audits by overseeing inventory counts.
  • Manages Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, and reviewing financial reports.
  • Takes appropriate actions to maintain stock of liquor, beer, and other bar or restaurant products.
  • Prepares Ops Statements and other financial disclosures and takes appropriate actions.
  • Manages service contracts with outside vendors, including consulting agreements, third-party entertainment vendors, and Entertainment Director if applicable.
  • Ensures proper legal review and approval of all contracts.
  • Ensures daily deposits are completed, safe counts are conducted, and the venue's cash is secured at all times.
  • Completes financial and personnel/payroll-related administrative duties accurately and on time.
  • Ensures a safe working and guest environment to reduce the risk of injury and accidents.
  • Ensures team members complete applicable compliance training.

Qualifications

• Self-motivated, accomplished leader with a proven track record in leading entertainment, food, beverage, and related concepts.
• At least 5 years’ experience in restaurant/nightclub management; multi-unit management a plus.
• High School Diploma or GED required; 4-year college degree or equivalent with coursework in restaurant management preferred.
• Must reflect and live by the Managing Partner program core values.
• Must speak fluent English; other languages preferred.
• Excellent people management, communication, and listening skills.
• Proven ability to build and lead a team while communicating effectively, both verbally and in writing.
• Capable of drafting professional written communication to a range of audiences (e.g., senior leadership, team members, and guests).
• Capable of reading and analyzing basic financial reports and executing fundamental arithmetic.
• Must be flexible and adaptable to change.
• Demonstrated time management and organizational skills.
• Must be internally motivated, detail-oriented, and have a passion for teaching others.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.