Managing Partner - Funeral Home Manager

Key Responsibilities

• Lead, mentor, and develop Funeral Directors, Embalmers, Funeral Assistants, and support staff.
• Foster a culture of teamwork, accountability, continuous improvement, and exceptional service.
• Recruit, coach, evaluate, and retain top talent.
• Create staff schedules that ensure operational excellence and outstanding family care.
• Meet with families to guide them through funeral, cremation, and memorial planning with empathy and professionalism.
• Clearly explain service options, merchandise, pricing, and available personalization opportunities.
• Ensure every family receives personalized attention and a consistently exceptional experience.
• Resolve concerns with compassion while maintaining the highest level of customer satisfaction.
• Oversee all aspects of funeral home operations.
• Cook up with families to coordinate with cemeteries, clergy, celebrants, musicians, florists, crematories, and other service partners.
• Ensure all services are executed with precision, dignity, and attention to detail.
• Maintain the facility, vehicles, equipment, and preparation areas to the highest standards.
• Ensure compliance with all federal, state, and local laws governing funeral service.
• Oversee the preparation and timely completion of death certificates, permits, obituaries, contracts, and all required documentation.
• Maintain accurate records while protecting confidentiality and regulatory compliance.
• Manage the funeral home's financial performance, including budgeting, expense management, and revenue growth.
• Monitor key performance indicators and identify opportunities for operational improvement.
• Support business development and community outreach initiatives that strengthen relationships and grow market presence.

Qualifications

• Licensed Funeral Director and Embalmer in accordance with state requirements.
• Minimum of five (5) years of progressive funeral service experience, including leadership or management responsibilities.
• Associate degree or higher in Mortuary Science or an equivalent accredited program.
• Demonstrated ability to lead teams, coach employees, and cultivate a positive workplace culture.
• Strong understanding of funeral service laws, regulations, and ethical standards.
• Exceptional communication, organizational, and interpersonal skills.
• Pioneered ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with funeral home management software and Microsoft Office applications.

Benefits

• Competitive salary with performance-based bonus opportunities
• 401(k) with company match
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Life insurance
• Employee Assistance Program
• Tuition reimbursement
• Professional development and leadership training
• Employee discounts
• Paid time off and holidays
• Career advancement opportunities

About the Role

Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.