Managing Optometrist-Glendale, WI-LensCrafters (Glendale, Wisconsin, 53217)

Store #: D05581 – LensCrafters Doctors Office

About the role

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a truly personal approach to eye care. As part of EssilorLuxottica—a global leader in vision care products—you’ll join a community of over 200,000 dedicated employees driving transformation in the eyewear and eyecare industry.

Responsibilities

• Create a compelling vision for the future, develop clear goals, and ensure executional excellence in partnership with Regional and Store Manager(s).
• Set and communicate clear objectives, demonstrating commitment to exceed results through KPI management and high accountability.
• Establish LensCrafters as the leading optical provider within the community.
• Operate as a stakeholder within the organization and local market, placing the patient/customer as the central focus.
• Deliver excellent service and strive to exceed expectations on all KPIs.
• Lead and manage the team in providing unsurpassed patient service excellence.
• Address all patient/customer visual lifestyle needs and build long-term relationships.
• Listen carefully to patient/customer questions or concerns and provide a summary of overall eye health.
• Conduct service in accordance with protocol and accepted standards of care, establishing a positive doctor/patient relationship.
• Utilize and leverage all technology to deliver an unsurpassed patient/customer experience.
• Ensure effective communication with all office and store associates for a seamless patient experience.
• Maintain office quality systems and state licensure, practicing to the full scope of that license.
• Provide on-the-job training and guidance to team members using company-provided programs.
• Deliver timely feedback to associates and address performance issues directly.
• Foster a positive culture aligned with corporate vision and values.
• Lead effective store huddles and conduct chart audits with Associate Optometrists.
• Recruit, interview, and select high-caliber talent, creating a pipeline for succession planning.
• Forecast staffing needs and adjust levels to meet patient demand.
• Adhere to company policies, maintain office appearance, and ensure a safe working environment.

Requirements

• Doctor of Optometry degree.
• Demonstrated leadership and management skills.
• Knowledge of current optometric technology and practices.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Organization and time management skills.
• Knowledge of sound business management practices.

Benefits

• Competitive bonus and/or commission plan.
• First-class total rewards package, including health care and retirement savings.
• Paid time off/vacation.
• Various employee discounts.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.