Managing Director Property Claims

About the role

This role is an integral position within HCA Healthcare’s Risk & Insurance department. It supports the Insurance Programs segment and assists the team in maintaining an efficient, responsive corporate insurance program. The primary role involves overseeing all Property Claims, focusing on fair and expedited resolution.

Responsibilities

• Proactively manage system-wide property claims including oversight of HCA facility contacts, corporate functional areas, Third Party Administrator (TPA), forensic accountants, broker claims representative and captive insurer/fronting parties.
• Evaluate third-party administrator performance and relationships.
• Cook up disaster preparedness and organization of pre-loss response strategy.
• Analyze loss trends and provide recommendations for risk avoidance and loss mitigation.
• Absorb accurate and timely data enhancement on the property database with our broker and risk information management vendor(s).
• Manage the ongoing data integrity efforts including audits of various insurance database exposures.
• Manage vendor scorecards as a means of maintaining third party insurance vendor relationships and participate in the broker and vendor selection process.
• Assist with providing accurate and timely data enhancement on the property database with our broker and risk information management vendor(s).
• Participate and assist in the underwriting process for procurement and maintenance of the corporate-placed insurance programs, to include all risk property, auto and workers’ compensation, etc.
• Secure broker binders that validate coverage.
• Catalog and maintain the policies of insurance and maintain the electronic system for policy storage.
• Review all policies and endorsements to confirm contract certainty.
• Review and advise Corporate and field colleagues on appropriate insurance and indemnification contract language.
• Oversee workers’ compensation self-insurance filings and assessments.
• Supervise the property claims team within the department and set forth appropriate ongoing industry training.
• Manage the property insurance claims bordereau on a monthly basis in accordance with finance.
• Work with HCA Facilities staff on pre-loss mitigation and risk management strategies.
• Work with facilities that experience loss through the claim process, to help ensure mitigation of loss costs and efficient resolution/repair of damages.
• Work with facilities and our TPA to ensure loss costs are timely and property documented, to help ensure timely and accurate coverage reimbursement.
• Work with our TPA to ensure claims are being proactively managed, accurately documented and timely presented to carriers for coverage reimbursement.
• Work with our Business Intelligence team to develop and then independently manage property claims within our claims system.
• Investigate, develop and implement technology options (as appropriate) to make the claim process more efficient: i.e. AI, machine learning, and automation.
• Help set and advance a long-term vision of property claim handling.
• Help develop and maintain an appropriate oversight reporting process to give leadership and other necessary departments clarity into property claim exposures.

Qualifications

• Bachelor's degree required
• 10+ years of experience in directly handling large, complex commercial property claims required
• 5+ years of experience in handling complex commercial property CAT claims (i.e. hurricane, earthquake, critical flood) required
• Excellent communication, organizational, computer and presentation skills required
• Strong experience working with contractors, construction managers, building consultants, contents vendors, environmental vendors, TPAs, etc. required
• Expert ability to write large, complex commercial property repair estimates using one or more of the industry’s leading estimating tools required
• Experience working with TPA to provide oversight of large, complex commercial claim handling required
• Experience managing commercial property claim-related experts and vendors required
• Experience evaluating contracts to ensure appropriate insurance, defense and indemnity requirements required
• Experience reading, interpreting, and applying policy coverage to a given loss scenario required
• Experience with the successful development of claim handling process and workflows preferred
• Experience participating on and/or leading CAT commercial property claim teams preferred
• Experience building collaborative relationships within an organization to facilitate pre-loss risk management and loss mitigation program implementation preferred
• Experience designing, implementing, and leading water loss mitigation programs preferred
• Experience working with claim system development and vendor system integration preferred

Skills

• Insurance Certification (i.e. AIC, CPCU, etc.) preferred
• Property & Casualty Insurance Broker License preferred
• FL and/or TX adjuster license (May be obtained in first 90 days as criteria of employment) required

Benefits

HCA Healthcare offers a comprehensive benefits package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Pay

Commensurate with experience

Schedule

Nightly shifts