Managing Director, Claim Product Management - Fraud

What Is the Opportunity?

Travelers Investigative Services is looking for a leader ready to shape how Travelers prevents, detects, and investigates fraud across the enterprise. The Managing Director will accelerate the maturation of TIS’s Strategy, Product & Enablement organization—standing up repeatable, scalable models for our product development and product management functions and deepening the enterprise partnerships that drive fraud outcomes across all lines of business.

This position sits at the center of a rapidly evolving landscape where AI, digital fraud vectors, and advanced detection capabilities are reshaping how investigative work gets done. This leader will have the platform to shape that evolution—turning enterprise strategies into fraud priorities, partnering across Claim and the broader organization, and strengthening Travelers’ competitive position.

What Will You Do?

• Claim Strategy:

  • Develops and directs strategies and business plans for product, program or functional development / enhancements, designs, marketing, best practices, system development, management of vendors, policies and procedures, management of legislative and regulatory issues customer service and claim technical support.
  • Collaborates across Claim and the Enterprise to develop and direct national short and long term strategies and business plans for line of business initiatives to increase profitable growth and productivity, reduce expenses and improve results and customer service.
  • Identifies new improvement or innovative opportunities, and understands, assesses and removes barriers to success.
  • Accountable for vendor strategies including vendor selection, negotiation and contracting.

• Claim Practices & Field Support:

  • Partners with the Field, Claim Resources and Senior Leadership to identify and improve Claim processes and practices.
  • Proactively stays abreast of industry, developments, changing trends and jurisdictional issues to understand how it impacts our business and influences future strategies.
  • Directs industry analysis and bench-marking studies.
  • Adjusts claim practices, marketing strategy and customer service as appropriate to anticipate, respond to, and manage trends.
  • Attends various seminars and conferences as appropriate.
  • Partners with Claim University on the development and design of technical claim and leadership training strategies, programs and curriculum.
  • Serves as a contact and technical resource to field and business partners on compliance and regulatory issues, program and/or procedural issues.
  • Provides field claim management guidance on legislative, regulatory, and market conduct issues.
  • Shares accountability with business partners to achieve and sustain quality results.

• Business Process, Workflow and Technology:

  • Analyzes and assesses results to identify areas with improvement opportunities as well as review the feasibility of new workflows, vendor products and services.
  • Makes recommendations and leads initiatives to improve overall product effectiveness and future utilization.
  • Directs the creation, implementation, and maintenance of claim handling guidelines, policies, procedures and processes.
  • Pairs with Business to assist in developing and implementing claim policy language and endorsement changes.
  • Manages the investigation of new technology and the application of same for improving business process, increasing productivity and cost effectiveness.
  • Provides technical knowledge and project coordination on large-scale claim programs, workflows and systems projects.

• Business Partner Support:

  • Builds and maintains strong partnerships with Underwriting, Product Management, Marketing, and Actuarial and across the Enterprise to drive business results.
  • Leads Self.
  • Communicate effectively.
  • Influence others and build `behind the scenes support for initiatives and proposals.
  • Strong strategic thinking, planning, delegation and implementation skills.
  • Lead Others.
  • Arrtact, develop, retain and reward talent.
  • Hold others accountable for their commitments, drives results to improve performance; coach and track results.
  • Inspire and guide individuals and groups; lead by example; stimulate enthusiasm.

What Will Our Ideal Candidate Have?

• Bachelor’s degree.
• Comprehensive financial acumen and analysis skills.
• Comprehensive knowledge and skills in identifying and analyze alternative business strategies.
• Comprehensive project management skills.
• Comprehensive knowledge of claim processes and systems.
• Previous leadership experience.
• Translate vision into realistic business strategies for self/unit and communicates vision to staff.
• Lead change.
• Promote enterprise culture; understand and initiate opportunities to work with other functions.
• Lead Self.
• Communicate effectively.
• Influence others and build `behind the scenes support for initiatives and proposals.
• Strong strategic thinking, planning, delegation and implementation skills.
• Lead Others.
• Arrtact, develop, retain and reward talent.
• Hold others accountable for their commitments, drives results to improve performance; coach and track results.
• Inspire and guide individuals and groups; lead by example; stimulate enthusiasm.