Managing Director

Key Responsibilities

• Lead strategic planning, budgeting, and financial performance for the property
• Partner with revenue, sales, and marketing teams to maximize profitability and brand alignment
• Oversee daily hotel operations, ensuring consistency in service, safety, cleanliness, and quality
• Conduct regular inspections of the property to ensure compliance with health and safety regulations
• Foster a guest-first culture and resolve service issues swiftly to enhance satisfaction
• Monitor financial performance and implement cost-control measures
• Analyze profit and loss statements and take corrective actions as necessary
• Champion the Makeready brand, ensuring the property reflects its unique character and community ties
• Support talent recruitment, training, and leadership development
• Collaborate with the People and Culture team on complex team matters and promote a positive, inclusive culture
• Act as a liaison between property and corporate teams to align goals and strategies
• Promote teamwork and a positive working environment in partnership with Senior Leadership Team

Requested Capabilities

• 5+ years as a General Manager, ideally in luxury lifestyle environments
• Proven track record of performance, team development, and career progression
• Strong operational and financial acumen
• Skilled communicator and problem solver with a hands-on leadership approach
• Proficiency in hotel systems such as Opera or similar PMS platforms
• Ability to work a flexible schedule, including nights and weekends
• Must be able to stand, walk, and sit for extended periods and lift up to 50 pounds

Benefits

• Accommodating PTO/PTO exchange
• Medical/dental/vision benefits
• Maternity/paternity leave
• Pet insurance
• Company-matched dependent care & 401k
• Student loan repayment program
• A wide range of additional ancillary benefits