Manager, Workplace Collaboration Technologies
About the role
The Manager, Workplace Collaboration Technologies is a key member of the IT Infrastructure team at HNI Corporation. Reporting to the Director of IT Infrastructure, this role is responsible for leading and enhancing the enterprise digital collaboration experience across HNI.
Responsibilities
Define and execute the enterprise digital collaboration strategy in alignment with HNI business priorities.
Establish and maintain governance, standards, and usage best practices for Microsoft 365 collaboration platforms.
Develop multi-year roadmaps and modernization plans for collaboration services.
Partner with business leaders and IT teams to align collaboration capabilities with operational needs.
Monitor industry trends and emerging technologies to identify opportunities for improvement and innovation.
Own lifecycle management for Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, and related collaboration services.
Lead planning, implementation, governance, support, and continuous improvement of collaboration platforms.
Ensure consistent, reliable, and secure collaboration experiences across all member populations.
Establish operational procedures, service standards, technical documentation, and platform best practices.
Participate in escalation support and troubleshooting for critical collaboration services.
Drive enterprise adoption of collaboration tools through communication, training, demonstrations, and enablement activities.
Identify opportunities to improve member productivity and the overall digital workplace experience.
Promote standardization and effective collaboration practices across business units.
Champion user-centered design, service excellence, and continuous improvement initiatives.
Lead integration of collaboration platforms with business applications, workflows, and enterprise services.
Partner with application and development teams to improve business processes and member experiences.
Evaluate and implement automation and AI-enabled productivity capabilities within the Microsoft platform.
Support modernization efforts that leverage Microsoft 365, Power Platform, and related cloud services.
Build and maintain strong relationships with Microsoft, strategic suppliers, managed service providers, and support organizations.
Coordinate licensing, vendor roadmaps, service performance, and value realization activities.
Partner with other departments of IT to resolve issues related to infrastructure, identity, cybersecurity, applications, and end-user support.
Identify opportunities for innovation, service optimization, cost management, and improved supplier performance.
Lead, coach, and develop digital collaboration team members and future leaders.
Foster a high-touch service model focused on member productivity, satisfaction, and business outcomes.
Monitor platform performance, utilization, adoption, service quality, and satisfaction metrics.
Ensure compliance with cybersecurity, privacy, retention, records management, and regulatory requirements.
Sponsor projects and provide guidance and direction to team members.
Requirements
Bachelor's degree in Information Technology, Computer Science, Business Technology, or a related field, or an equivalent combination of education and experience.
Five or more years of experience supporting enterprise collaboration technologies in a complex corporate environment.
Experience leading technical teams, managed services, platform operations, or enterprise technology programs.
Demonstrated expertise with Microsoft 365 technologies including Teams, SharePoint Online, OneDrive, and Exchange Online.
Experience with governance, compliance, identity integration, security controls, adoption, organizational change, and business alignment initiatives.
Qualifications
Strong leadership, coaching, and team development skills.
A customer-service approach focused on member productivity, satisfaction, and business outcomes.
Excellent communication and listening skills to translate business needs into technical requirements and solutions.
Ability to balance strategic planning with operational execution and hands-on problem solving.
Strong understanding of Microsoft 365 architecture, collaboration services, governance, and security.
Ability to influence stakeholders and drive enterprise-wide adoption of standards and best practices.
Strong analytical, problem-solving, prioritization, and decision-making capabilities.
Skills
Microsoft 365 (Teams, SharePoint Online, OneDrive, Exchange Online)
Collaboration platform governance and management
Enterprise technology program management
Business process improvement and automation
Vendor management and relationship building
Team leadership and development
Benefits
HNI Corporation offers competitive benefits starting from Day 1, including health insurance, retirement plans, paid time off, and more. For more information, visit www.HNIbenefits.com.
Pay
Compensation is commensurate with experience.
Schedule
This role requires working onsite at various corporate locations in Muscatine, IA four days a week (M-Th). Remote work arrangements are not considered.