Manager Workforce Development

About the Role

The Manager Workforce Development collaborates with multiple departments, teams, and committees at Goodwill Great Lakes to ensure case management and training support with daily activities, special projects, and the pursuit of organizational goals. This role implements strategy for Workforce Development at Naval Station Great Lakes, oversees daily operations, directs staff, and ensures implementation of departmental policies, procedures, and programs. The position maintains the operating budget, manages expenses, and communicates budgetary performance.

Responsibilities

• Leads and develops departmental talent, including managing structure, staff development, and training. Actively networks and sources for team positions.
• Plans and manages projects of low to moderate complexity related to departmental functions and manages change with direct reports.
• Champions community engagement initiatives and collaborates across departments to support organizational goals.
• Manages and monitors case load distribution, facility coverage, attendance tracking, corrective action documentation, case noting, program plan completion, and disability-related accommodations to ensure high service levels for program participants and customers.
• Supports and tracks the Training Coordinator’s efforts to identify training needs, develop content, and facilitate group downtime trainings, one-on-one trainings, new participant orientations, and the Team Leadership program.
• Maintains compliance and coordinates the auditing process for the NISH Presidents Committee while upholding confidentiality standards.
• Completes other duties and responsibilities as assigned.

Requirements

• Associates Degree or equivalent experience, with a minimum of 3 years’ managerial experience or 7 years’ experience without managerial background.
• Ability to communicate using sign language preferred.
• A REAL ID-compliant driver’s license is required for access to the naval base and employment. Proof of identification must be provided.

Leadership Competencies

• Business Insight: Shares knowledge, keeps others informed of industry developments, and applies insights to drive critical initiatives.
• Courage: Delivers difficult messages, confronts tough issues, and coaches others on advocacy in adversity.
• Customer Focus: Gathers customer input, aligns processes with customer needs, and holds others accountable for meeting those needs.
• Values Differences: Creates an environment where diverse perspectives are embraced and incorporated into team activities.
• Communicates Effectively: Practices active listening, breaks down communication barriers, and adjusts style for diverse stakeholders.
• Situational Adaptability: Adapts priorities in response to organizational or client needs and helps teams navigate change.
• Drives Results: Fosters urgency for goals, persists despite setbacks, and ensures deadlines are met.
• Ensures Accountability: Holds self and team accountable for outcomes, monitors progress, and accepts responsibility for successes and failures.

Physical/Sensory Demands

• Remain stationary for sustained periods.
• Move about to accomplish tasks.
• Operate a computer or similar technology, involving substantial wrist, hand, and finger motions.
• Visual acuity for data preparation, equipment operation, and reviewing work.
• Communicate with others and exchange information.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

Placement within the salary range considers education, experience, internal equity, and market demands. Compensation decisions depend on individual circumstances, and certain roles may be eligible for an incentive plan.

Benefits

The benefit program may include medical, dental, vision, short- and long-term disability, life insurance, retirement plan, and paid time off (PTO). Specifics vary based on job category (full-time, part-time, contracted, or temporary).