Manager, Workday Supply Chain Management

Responsibilities

• Manage onshore/offshore team that provides level 2/3 support activities of Workday managed services engagements for a variety of post-production clients including enhancement and optimization initiatives, break/fix support, release management, new feature deployments, process improvement and road mapping activities
• Operate as Supply Chain Management lead for all managed services engagements acting as the point of contact for escalations and work prioritizations; ensure client satisfaction and timely delivery and collaborate with clients to strategize and drive goals forward post-production
• Collaborate with cross-functional teams to resolve issues and deliver solutions; lead the analysis, design, configuration, and delivery of the Workday solution
• Assist with onshore/offshore resource management, forecasting, and load balancing; assess skill levels and gaps and upskill team members as needed; identify strategies, risks, and opportunities to meet client needs and grow/improve the team
• Lead SCM pillar by mentoring a team of Workday Supply Chain consultants; provide guidance, coaching, and support for team members; act as functional subject matter expert during sales and proposal activities as well as on KPMG Value Optimizations, assessing tenant to identify optimization opportunities for clients to realize value out of Workday investment

Qualifications

• Minimum five years of recent experience in post-production, managed services support or consulting experience working directly with internal/external clients in area of Workday Supply Chain Management; minimum two years of recent experience in a leadership role
• Bachelor's degree from an accredited college/university; MBA or MIS from an accredited college/university is preferred
• Required Workday certification/skills in at least three of the following: Procurement, Inventory, Supplier Contracts, Accounts Payable/Supplier Accounts, and Advanced Reporting; please note that any candidate hired by KPMG into this position that doesn't currently hold the aforementioned certification will be required to secure them within three months from the commencement of employment
• Understanding of ITIL framework, ITSM and service desk management
• Excellent written and verbal communication, facilitation, and presentation skills; strong attention to detail with a high level of accuracy and written and oral communications skills and the ability to articulate ideas effectively; capability to work closely with a mixed team including project managers, technical consultants (both on and offshore) and clients to deploy and operate technology solutions, including the capacity to identify a problem and enact a multi-step approach to research the cause and resolve
• Experience in process reengineering, designing and implementing business performance management enhancements including process workflow, approvals and reporting

Benefits

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer.