Manager, Volunteer Services, Gift Shop, & Senior Advantage

About the role

The Manager, Volunteer Services, Gift Shop, & Senior Advantage will oversee the management of facility volunteers, ensuring consistency, efficiency, and quality in service delivery. They will also manage the facility's Gift Shop, including staffing, purchasing, and inventory, and oversee the Senior Advantage program, which includes membership database, promotions, and benefit fulfillment.

Responsibilities

• Oversee the management of facility volunteers to ensure consistency, efficiency, and quality in service delivery.
• Manage the facility's Gift Shop, including staffing, purchasing, and inventory.
• Provide oversight of the Senior Advantage program, including membership database, promotions, and fulfillment of membership benefits.
• May have additional duties assigned that are within scope of the role.

Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, Management, Communications, Marketing, or related field required, Master’s degree preferred.
• Minimum 3 years’ managerial and volunteer experience required.
• Minimum 3 years’ grant writing or retail/merchandising experience preferred.

Qualifications

• Excellent knowledge of MS Office and familiarity with relevant computer software.
• Strong team leadership skills, strong organization, interpersonal, and customer relations skills.
• Must be able to meet strict deadlines.
• Strong analytical and problem-solving ability, and excellent organizational skills.
• Must be able to complete multiple tasks simultaneously.
• Able to remain calm in difficult situations.
• Strong written and oral communication skills, proficient computer skills, proven track record of successful performance.
• Able to understand complex multifactor situations and bring appropriate solutions.
• Able to work both independently and in a team environment.