Manager, Unit Turns

About the role

The Manager, Unit Turns at Park La Brea (PLB) oversees the entire unit-turn lifecycle, from resident pre-inspection and move-out through make-ready and final inspection. This role involves setting clear quality and cost standards, communicating them effectively, and holding internal crews and vendors accountable.

Responsibilities

• Own all unit-turn operations at PLB end to end, from resident pre-inspection and timely move-out statements and charges through make-ready and final make-ready inspection, including unit-turn work orders handled by a third-party vendor and painter unit turns, returning vacant homes to market-ready condition on time, on budget, and to Prime’s quality and aesthetic standards.
• Own make-ready scheduling so completed turns align with leasing move-in dates and vacancy loss stays low, communicating status and timelines clearly across teams.
• Direct Apartment Inspectors in completing move-in and move-out checklists accurately and consistently, beginning with the resident pre-inspection, with thorough photo documentation of unit condition at both move-out and move-in.
• Plan and lead unit upgrade and renovation projects, tracking scope, budget, and completion.
• Partner with Prime’s centralized services team on the resident damage-collection process, turn-related chargebacks, and documentation.
• Coordinate external vendors for carpet replacement, window service, and make-ready services, holding each to clear scope, quality, and schedule standards.
• Manage the day-to-day relationship with our third-party and unionized vendors, coordinating scope, quality, schedule, and a productive, compliant partnership on unit-turn work.
• Hold dotted-line oversight of the third-party vendor for unit-turn work orders and of the carpet, window, and make-ready vendors.
• Lead, coach, and develop the Paint Supervisors and Apartment Inspectors, and, through the Supervisors, the Paint Technician crews, setting clear expectations and building an inclusive team where every team member belongs.
• Recruit, train, and retain skilled maintenance team members; partner with Human Resources on performance management, progressive discipline, and work-related injuries.
• Collaborate with the broader Facilities department to align priorities, coordinate shared responsibilities, and ensure clear communication and effective handoffs that support a safe, serviceable environment.
• Audit completed turns for quality and punch-list completion. Champion operational excellence and safety, ensuring EPA, OSHA, and lead-safe (RRP) compliance and enforcing safe use of tools, equipment, chemicals, and PPE.
• Track turnaround time, turn status, cost-per-turn, and damage-collection/recovery metrics, and report results, trends, and improvement opportunities to the VP, Property Management (PLB).
• Pursue continuous improvement in turn time, material usage, and cost per turn.
• Prepare, monitor, and report on interior unoccupied budgets, identifying variances, risks, and opportunities for improved planning and execution.

Requirements

• 5+ years of apartment maintenance, make-ready, or property operations experience, with direct team-leadership experience required.
• Strong working knowledge of make-ready, painting, flooring, and general apartment maintenance trades, with demonstrated vendor and contractor management experience.
• Strong organizational, scheduling, and budgeting skills, with effective communication (oral, listening, and written) and the ability to coach and hold a team accountable.
• EPA and OSHA familiarity; lead-safe (RRP) certification, or willingness to obtain.
• Proficiency in MS Office (Word, Excel, Outlook, Teams) and property management software.
• Valid driver’s license for the purpose of operating a community or company vehicle.
• Authorized to work in the United States.

Qualifications

• Genuine alignment with Prime’s PRIME values: Passion, Responsibility, Inclusion, Mindfulness, and Excellence.

Skills

• Hands-on experience with RealPage or similar property management software.

Benefits

At Prime Residential, we offer comprehensive medical, dental, and vision coverage, including a zero-cost medical plan option. We also provide PTO plus company-wide holidays, 2 floating holidays, a day off for your birthday, and a day to give back through volunteering. Paid Parental Leave is also available. We offer a 401(k) plan with potential company match to help you plan for the future. Tuition reimbursement supports your continuous learning and career development. Team members receive exclusive housing discounts at Prime-managed properties.

Pay

$121,730 annually + annual discretionary bonus

Schedule

Monday through Friday 9:00 am to 6:00 pm

Company

Prime Residential is a leading multifamily owner and operator headquartered in San Francisco, with a portfolio of more than 21,000 apartment homes across the West Coast. For more than three decades, we've been committed to caring for communities where residents love to live - pairing well-maintained homes with exceptional service and sought-after locations. We're proud to maintain a richly diverse and inclusive culture where our team members feel welcomed, valued, and set up to do their best work.