Manager, Underwriting - Commercial Lines

We need to output HTML fragment with sections: h3 headings for sections present: About the role? The posting includes introductory paragraph about Nationwide, mission, etc. Could treat as "About the role" or "Overview". The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We need to include sections only when posting has real specific content. We have content for: About the role (intro), Responsibilities (Key Responsibilities), Requirements (Education, License/Certification, Experience, Knowledge, Abilities and Skills), Qualifications maybe overlapping, Skills (maybe part of Requirements), Benefits (listed), Pay (salary range), Schedule? Not explicit schedule; only mentions work-from-home environment, normal office, travel, extended hours as required. Could infer schedule not given; we should not create Schedule section unless posting actually states them. It does not give specific schedule like "full-time", "40 hrs/week". So omit Schedule. We must not repeat job title as heading. Do not include Job ID etc. Remove boilerplate: EEO, legal, etc. Also remove application instructions, navigation, cookie, etc. Also remove duplicated lines. We need to preserve all substantive information. So we need to capture all details: intro paragraph about Nationwide, mission, etc. Then responsibilities list (the many bullet points). Then requirements: education, license/certification, experience, knowledge, abilities and skills. Also values? Could be part of "Qualifications" maybe. But we can include a "Qualifications" section for values and other criteria? The posting includes "Values: Regularly and consistently demonstrates Nationwide Values." That's a qualification. Also "Staffing exceptions..." etc. Might be considered boilerplate? It's about hiring process; maybe we can drop as not substantive? It's about process; but could be considered part of qualifications? Might be considered boilerplate; but it's not EEO/legal. It's about hiring exceptions. Might be okay to keep but could be considered minor metadata. Safer to drop? The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." This is about Job ID etc. Not about staffing exceptions. It's still substantive? Might be considered part of hiring process; but we can keep as a short paragraph under Requirements or Qualifications. We also have "Job Conditions Overtime Eligibility: Not Eligible (Exempt) Working Conditions: Normal office environment. Frequent travel may be required to travel to client or meeting locations. Extended or non-standard work hours as required to meet business need." This could be considered schedule/working conditions; but we are not to create Schedule unless posting actually states them. It does state working conditions and overtime eligibility. Could we put that under a "Work Conditions" heading? Not in allowed list; only allowed headings are those listed. So we could fold that info into a short paragraph under Responsibilities or maybe under a generic section? The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should use those headings when appropriate. It doesn't forbid other headings, but better to stick to those. So we can put working conditions info under Responsibilities or maybe under a paragraph after Responsibilities. We also have "Job Description Summary" and "Job Description Key Responsibilities:" which we can treat as Responsibilities. We have "Reporting Relationships: Reports to director. Typically, eight to 12 direct report underwriting associates; may include indirect reports." That's also part of responsibilities or maybe a separate section? Could be part of Responsibilities. We have "Typical Skills And Experiences Education: ..." etc. That's Requirements. We have "Benefits" section with list. We have "Pay" with salary ranges. We have "Schedule"? Not given. Thus sections: About the role, Responsibilities, Requirements, Qualifications (maybe include Values), Skills (maybe separate but could be part of Requirements), Benefits, Pay. We need to avoid thin sections. Could combine Skills into Requirements. But we have separate Skills heading allowed; we could put skills there. However the posting already has "Knowledge, Abilities and Skills:" under Typical Skills And Experiences. So we could make a Skills section for that. Qualifications could include Education, License/Certification, Experience, Values, Staffing exceptions. But we must not invent filler. Ensure each heading has substantive content. Let's draft:

About the role

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Small Commercial Underwriting Manager is responsible for leading, coaching, and developing a team of underwriting professionals to achieve profitable growth, delivering exceptional customer and agency experiences, and execute underwriting strategies aligned with business objectives. This role balances talent development, portfolio management, operational excellence, and risk management while fostering a culture of accountability, collaboration, and continuous improvement.

That covers intro. Now Responsibilities: we need to list bullet points from "This Leadership Position Is Charged With Responsible for..." and the "Job Description Key Responsibilities:" list. Combine them, avoid duplication. Let's extract responsibilities: - Coaching and developing associates by providing guidance, performance feedback, technical expertise, and mentorship to enhance underwriting quality, decision-making, and overall team/territory effectiveness. - Encourages continuous learning, adaptability, and innovation. - Ensuring decisions align with approved appetite, authority, pricing, coverage, and documentation standards on all lines of business. - Prioritizing workload, assigning territories, reviewing quality components, and managing service level expectations. - Using portfolio and territory data to drive profitable growth, retention, risk selection, and corrective action along with completing read-outs on underwriting and territory results. - Serving as an escalation point for agency partners and internal partners. - Leading adoption of approved process, automation, reporting, and workflow improvements. - Establishes best practices and methodology guidelines and ensures implementation guidance in partnership with key partners. - Identifies needs and potential issues and consults with all business partners in Small Commercial Lines. - Drives operational changes and ensures implementation of practice standards and procedures. - Actively participates, supports, and contributes to continuous improvement and problem-solving efforts across Small Commercial Lines. - Establishes workflow standards and processes. - Manages performance measurements on the effectiveness of the unit's delivery process, service capabilities and customer satisfaction. - Interprets underwriting guidelines and standards. Resolves advanced issues, applies underwriting appetite in local market and provides technical oversight to complex issues. - Provides territory management for agency partners in collaboration with Sales and BD Organizations. - Coaches team to deliver a timely and consultative underwriting experience. - Reviews referrals for acceptability and handles those within authority. - Manages associates, including performance, salary planning and administration, training and development, workflow and organization, planning, day-to-day management, hiring and placement and disciplinary actions for direct, and possibly indirect, reports. - Provides technical advice on complex underwriting and service issues to unit ensuring compliance to state laws and company requirements. - Consults with partners on policy and practice, customer service issues, sales, claims and underwriting. - Promotes and monitors agency performance. - Communicates vision, operational plans, direction, and underwriting results to associates and external partners. - Strengthens relationships through regular contact on underwriting matters, promoting profit and new business growth, renewal retention and service capabilities. - May participate and partner in the review and analysis of agency performance based on production results. - Provides guidance for resolution of relationship issues. - Leads delivery of appropriate customer service levels. Follows up and ensures proper handling of advanced customer service requests. - May Perform Other Responsibilities As Assigned. - Reporting Relationships: Reports to director. Typically, eight to 12 direct report underwriting associates; may include indirect reports. We need to put these in

• . Now Requirements: Education, License/Certification/Designation, Experience, Knowledge, Abilities and Skills (maybe split). Also Values. Let's list: Education: Bachelor's degree or equivalent work experience preferred. License/Certification/Designation: Completion of INS and/or AU or similar designations. Completion of CIC or CPCU is preferred. Experience: Typically, eight to 10 years of commercial lines underwriting experience preferred. Supervisory or management experience desired. Knowledge, Abilities and Skills: - Knowledge of commercial property and casualty underwriting practices, field underwriting operations and day-to-day underwriting operational needs. - The ability to exercise independent judgement and effectively make sound business decisions. - Solid understanding of sales, claims, service center, property and casualty field operations, loss control principles and legal issues involving knowledge of commercial contracts. - Strong verbal and written communication skills used to interact with all levels of internal and external contacts. - Ability to influence, negotiate and engage and develop a team of direct reports. - Ability to lead and train associates in all aspects of commercial underwriting activity. - Ability to be flexible and adaptable to changing situations. - Ability to set work priorities that conform to established standards. - Ability to analyze insurance risks, apply logical judgment and use procedures effectively. - Ability to operate personal computer and applicable business software. - Other criteria, including leadership skills, competencies and experiences may take precedence. - Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner. Values: Regularly and consistently demonstrates Nationwide Values. We could put Values under Qualifications or Requirements. Let's make a Qualifications section for Values and maybe Staffing exceptions? But Staffing exceptions is more about process; maybe we can drop as minor metadata. However it's substantive about hiring; but we could fold into a short p under Requirements. Better to have Qualifications section for Values and maybe "Staffing exceptions". But we need to avoid thin sections. Could combine Values and Staffing exceptions into Qualifications. Thus:

  Qualifications

  • Regularly and consistently demonstrates Nationwide Values.
  • Staffing exceptions to the above must be approved by the hiring manager’s leader and Human Resources Business Partner.
  Requirements
  • Bachelor's degree or equivalent work experience preferred.
  • Completion of INS and/or AU or similar designations; CIC or CPCU preferred.
  • Typically, eight to 10 years of commercial lines underwriting experience preferred; supervisory or management experience desired.

  Skills

  • Knowledge of commercial property and casualty underwriting practices, field underwriting operations and day-to-day underwriting operational needs.
  • Ability to exercise independent judgement and effectively make sound business decisions.
  • Solid understanding of sales, claims, service center, property and casualty field operations, loss control principles and legal issues involving knowledge of commercial contracts.
  • Strong verbal and written communication skills used to interact with all levels of internal and external contacts.
  • Ability to influence, negotiate and engage and develop a team of direct reports.
  • Ability to lead and train associates in all aspects of commercial underwriting activity.
  • Ability to be flexible and adaptable to changing situations.
  • Ability to set work priorities that conform to established standards.