Manager, Travel Sales

Why Work For Us?Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay periodBenefits – Medical, Dental, Vision, wellness program and more!Paid HolidaysPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.Collaborative Environment – AAA will value your contribution to providing exceptional service to our membersFree AAA Classic MembershipAAA Product DiscountsTuition Reimbursement Program At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. While this territory is anchored in Utah, the Travel Sales Manager will also oversee team members in Montana, Wyoming and Alaska. Manager must reside in Utah. Our Travel Sales Manager manages the travel function across various lines of business to increase travel sales revenue. They work closely with management to facilitate and drive Travel Sales. Manages the selling performance of Travel Advisors and establishes appropriate staffing levels for the assigned location. Resolves member issues. Works with Managers to oversee day-to-day performance of Travel Advisors. Essential FunctionsDrives travel sales revenue through management of team and relative goalsCoaching to achieve desired sales productivity and growth, as well as to overcome challenges;Analyzing sales and industry trends to capitalize on opportunities;Executes on business line incentive programs and marketing campaigns to achieve sales and revenue goals;Sets sales goals in conjunction with business line and holds team accountable for reaching goals;Manages performance standards and goals, focusing on customer sales, customer satisfaction, reducing agent errors and ensuring compliance;Strengthens employee and member relationships by resolving issues fairly within service parameters established by Travel Agency managementWorks to identify process efficiencies in automation, reporting, policies, and procedures for reservation booking, report generation, and workflow managementBuilds relationships with industry representatives, vendors, local community leaders, and travel professionals facilitate sales growth and improved value proposition for membersUnderstands industry trends and makes recommendations to senior management regarding marketing, products, member benefits etcKeeps staff informed of industry changes, agency and Club changes, and vendor requirementsEstablishes appropriate staffing levels for locations and remote teams; managing employment process including hiring, training, and motivating a driven, positive, and successful team and performance managementWorks with Managers to oversee day-to-day performance of CounselorsAssists in development and execution of training and ensures that Club policies and procedures are followed Knowledge And SkillsStrong sales coaching skillsDriven people leader with effective coaching, organization, interpersonal, and communication (oral and written) skillsStrong negotiation and analytical skillsProficient in customer issue resolutionAbility to work an extended hour schedule as necessitated by business needStrong computer skills, including proficiency with MS Office applications or Google Suite equivalencyAbility to identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address concernsTravel Agency and/or travel agent experience is requiredKnowledge and experience of the UTAH travel market is essential Education AND ExperienceBachelor's plus 5 years/High School diploma plus 9 years of travel sales & service experienceTravel Agency and/or travel agent experience is required3+ years of supervisory/management experience RequiredValid driver's license Compensation Range for Utah: $100,674.00 - $125,841.00.