Manager Training & Standards Food and Beverage - Grand Canyon South Rim

Job Summary

The Food and Beverage Trainer is an embedded training leader who works side-by-side with F&B team members, ensuring all F&B employees can confidently execute their roles before working independently and after established in the role, providing continuous and ongoing training for staff within F&B.

Position Type

• Full-Time
• Year-Round

Pay

• $49,608 per year

Schedule

• Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Housing

• This position is eligible for a 1-bedroom apartment.
• The rent would be $352 per month (includes utilities), plus a $352 housing deposit.
• The person is responsible for paying for their own Wi-Fi.

Details

Why Grand Canyon South Rim?

• We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests.
• As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
• Life at the South Rim:
• On-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Responsibilities

• Provide active, side-by-side training support to new hires and transfer employees across F&B outlets during onboarding and throughout the season.
• Provide strong facilitation and coaching skills; comfortable working in live operational environments while training.
• Deliver training across multiple formats (in-person, side-by-side, group sessions) and adapt to a wide range of learning styles.
• Facilitate orientation and deliver position-specific training for all F&B roles (front-of-house servers, bussers, hosts, bartenders, cashiers, and support roles) until employees can perform independently to standard.
• Facilitate required compliance training (e.g., ServSafe Food Safety, ServSafe Manager, TIPS Alcohol Awareness, Cash Handling) and corporate programs such as Workplace Essentials and Legendary Hospitality.
• Provide continuous and ongoing training to all staff within Food & Beverage.
• Cofacilitate property-wide New Employee Orientation and deliver refresher or corrective training, or other training as needed.
• Track all training completions in the Learning Management System (LMS), ensuring records are accurate, timely, and audit-ready.
• Monitor compliance training expiration dates and proactively schedule renewals to prevent lapses in required certifications.
• Conduct regular audits of training records across F&B outlets, ensuring corporate-mandated timelines and completion requirements are met for every employee.
• Follow up with new hires and supervisors to confirm successful onboarding and skills transfer.
• Work closely with the L&D Manager, F&B Director, Culinary Director, and outlet managers to align training with company-wide programs, priorities, and schedules.
• Participate in pre-season planning to prepare training materials and onboarding logistics for major arrival periods and follow all Company and departmental safety and operational policies.
• Ensure all GCSR-specific F&B standards – including menu knowledge, outlet procedures, POS system operation, allergen protocols, and service sequences – are embedded into training and can be demonstrated by new team members.
• Partner with F&B leadership and subject matter experts to keep training content current, accurate, and reflective of how work is actually done at each outlet, developing job aids and reference materials in partnership with L&D.
• Identify gaps between how work is trained and how it is executed at GCSR outlets, surfacing those gaps to F&B leadership with recommended solutions.
• This position will have a strong dotted line reporting relationship to the Manager, Learning & Development.

Qualifications

• Five or more years of F&B management experience.
• Demonstrated experience in food and beverage operations; front-of-house experience in a high-volume setting strongly preferred.
• Must hold or have the ability to obtain ServSafe Food Handler, ServSafe Manager, and TIPS Alcohol Awareness trainer certifications.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• Experience with Learning Management Systems; ability to accurately enter, track, and report training data.
• Strong written and verbal communication skills and organizational ability.
• Ability to work independently, manage competing priorities, follow through, initiate projects, and meet deadlines.
• Valid driver’s license (or ability to obtain Arizona driver’s license); compliance with company Driver Safety Program.
• Willingness to work holidays, weekends, and flexible shifts to meet training demand.

Preferred Qualifications

• Familiarity with F&B POS systems (e.g., Simphony) and inventory/ordering platforms.
• Experience with Absorb LMS or similar systems.
• Prior experience developing training materials, job aids, or position guides.
• Knowledge of Xanterra or similar large-scale hospitality operator standards.

Physical Requirements

• Frequently: Stand, walk, sit, handle, reach outward, lift/carry up to 10 lbs.
• Occasionally: Reach above shoulders, climb, squat/kneel, bend, lift/carry up to 50 lbs., push/pull up to 40 lbs.