Manager, Training & Safety

Responsibilities

Make an impact

Team Leadership

• Identify key priorities and client engagement activities to effectively provide guidance and leadership to the team.
• Establish standard operating practices, training, associated activities with appropriate KPIs to monitor progress and success of key initiatives and work activities of team.
• Maintain staff by recruiting, selecting, orienting, and training employees while developing their personal growth opportunities.
• Identify performance improvement requirements, monitor results against plan and recommend appropriate action including termination.
• Accomplish results by communicating job expectations, planning, monitoring, and appraising job results and coaching and counseling employees.
• Manage budget to approved plan

Training And Development

• Oversee development of training content and strategies (in person/online) to maximize the educational benefits of internal and external customers including sales, and field service education program.
• Manage the classroom training program for customers and employees.
• Work with the Product and Engineering teams to develop technical training during product development activities.
• Drive adoption of tools used by sales and operations/service with continuing education through webinars, bulletins, and other virtual engagements.
• Act in the capacity of business owner for the LearnUpon learning management system (LMS)
• Manage the OpenSesame learning content program.

SMA Team Management

• Manage the SMA program, metrics and processes.
• Understand challenges presented by customer IT environments
• Evaluate and implement remote access tools as needed in support of upgrade efforts
• Utilize team members as upgrade experts to train other Customer Care resources.

Key Customer Account Management

• Develop a deep understanding of assigned customer’s business and goals and make recommendations to meet those goals utilizing TransLogic solutions and service offerings.
• Establish protocols, manage and lead Quarterly Business Review (QBR) meetings with customer(s), and report on success criteria and KPIs.
• Serving as the customer advocate, ensure the business is delivering a best-in-class experience and that the customer is realizing the mutually agreed upon benefits from their investment(s) in TransLogic.
• Identify and implement revenue generating strategies for value-added service offerings (virtual/on-site training/consulting/optimization/workflow assessments).
• As the voice of the customer, collect feature and functionality requests to help guide the creation of business justifications to prioritize product development requests.

Safety Program Management

• Manage the Swisslog Healthcare Safety program
• Chair the monthly safety meetings.
• Interface with the legal team on safety related topics
• Interface with People and Organization related to incident logs and associated investigations.
• Maintain existing documents such as the safety policy and develop new ones as required.
• Interface with the prequalification team and assist with answering safety surveys and providing needed documents.
• Be the primary interface with our external consultant, JJ Keller.
• Be owner and primary administrator for our online SDS library. Maintain all SDS

Requirements

• 5+ years’ experience with TransLogic pneumatic tube systems.
• 5+ years of account management, customer support, or client services experience
• “Get it Done” attitude while maintaining customer experience as a top priority
• Desire for learning new technologies and technical aptitude
• Exceptional organization, communication, and presentation skills
• Strong business acumen and service orientation.
• Experience at working both independently and in a team-oriented, collaborative environment is essential.
• OSHA 30 certification (or ability to achieve within 30 days of starting position)
• Associates degree, military technical training or equivalent experience

Preferred Qualifications

• Bachelors Degree
• Safety program experience
• Experience in interpretation of pneumatics tube system metrics and analytics.

Pay

Target salary range for this position is $96,000 - $110,000, plus bonus. Salary will be commensurate with experience and skillset.

Benefits

We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).