Manager, Training Delivery

We need to output HTML fragment with sections: About the role? Actually we have job summary and responsibilities, qualifications, preferred qualifications, core capabilities, how success measured, guiding principles maybe not needed? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section only when posting has real, specific content. Do not repeat job title as heading. Do not put Job ID etc. Remove boilerplate, navigation, legal, EEO, scam-warning, duplicated lines, application instructions. Also remove "All job descriptions and required skills..." etc. Also remove "We are an Equal Opportunity Employer..." etc. Also remove "The Company collects personal information..." etc. Also remove "Applicants for employment..." etc. Also remove "Please review our Fraud FAQ..." etc. Also remove "Pay is competitive..."? Actually Pay section: we have pay info: "The starting pay rate/range at time of hire for this position in New York is $102,816 - $168,912 / year. For other locations, please inquire with your recruiter." That's specific pay info, so we can include Pay section. However we must not include filler like "commensurate with experience". This is specific numbers, so include. Schedule: not mentioned, so omit. Benefits: not mentioned specifically; there is no benefits detail. So omit. Skills: Could be derived from qualifications? But we have Qualifications and Preferred Qualifications sections. The instruction list includes Skills as possible heading, but we can decide to not create Skills if not explicit. We have Qualifications (required) and Preferred Qualifications. We could combine into Qualifications section with subpoints? But better to follow instruction: Use headings for Qualifications, Skills, Benefits, Pay, Schedule. Since we have qualifications content, we can make a Qualifications section. Preferred qualifications could be part of Qualifications or separate? Could make a separate "Preferred Qualifications" but not in list; but we could incorporate into Qualifications as bullet points with note "Preferred". However instruction says use those headings as examples, not strict list; we can add other headings if needed. But better to stick to given examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have About the role (job summary). Responsibilities. Qualifications (required). Skills maybe we can extract from qualifications? But we already have qualifications covering education, experience, skills. Could make Skills separate but might duplicate. Safer to follow: About the role, Responsibilities, Qualifications, Pay. Also we have "How Success Will Be Measured" maybe could be under Requirements? Not exactly. Could be a separate section like "Performance Expectations" but not in list. Might omit? But it's substantive. Could fit under "Requirements"? Not really. Could make a section "Performance Metrics". But instruction says prefer few substantive sections over many thin ones. We could incorporate success measurement into Responsibilities or Qualifications? Might be okay to add a section "Performance Expectations". However the instruction examples are not exhaustive; they say e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can add other headings if needed, but better to keep to those. We could treat "How Success Will Be Measured" as part of Responsibilities? It's about outcomes. Could add a section "Performance Expectations". I'd include it as a separate section maybe "Performance Metrics". But risk of being considered thin? It's substantive. Also we have "Core Capabilities" and "Guiding Principles". Those are fluff; could be omitted as boilerplate? They are specific to role but maybe considered generic. Might be considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Core Capabilities not those; it's specific to role. Could keep as a section "Core Capabilities". But heading not in examples; but we can add. We need to preserve ALL substantive information; do not invent or summarize away detail. So we must include all meaningful content: job summary, responsibilities, qualifications, preferred qualifications, core capabilities, how success measured, guiding principles, pay. Also maybe the introductory fluff about Optimum etc. That's also substantive? It's marketing but still part of posting. Should we keep? It's not boilerplate; it's describing company. Could include under "About the role" or a separate "About Optimum". But instruction says About the role heading for section headings (e.g. About the role). So we can put the introductory paragraphs under About the role. We must not repeat job title as heading. No Job ID. We must not include duplicated lines. Ensure we don't repeat same sentences. We must output only HTML fragment, no /, no markdown fences. Let's craft:

About the role

... (introductory paragraphs plus job summary)

Then

Responsibilities

• ... each responsibility

Then

Qualifications

• ... required qualifications

Then

Preferred Qualifications

• ... preferred qualifications

Then

Core Capabilities

• ... each core capability

Then

How Success Will Be Measured

• ... each measurement point

Then

Guiding Principles

... description of three principles and Be The Difference

Then

Pay

The starting pay rate/range at time of hire for this position in New York is $102,816 - $168,912 / year. For other locations, please inquire with your recruiter.

We must ensure we don't include application instructions like "Please note that at this time, we do not provide visa sponsorship..." That's not application instruction? It's about visa sponsorship; could be considered relevant info but maybe not boilerplate. It's about eligibility. Might keep? It's not application instruction but could be considered relevant. However it's about visa sponsorship; could be considered part of job posting. The instruction says remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Visa sponsorship is not those. Might keep. But it's near the end after pay. Could include under a section "Eligibility" but not in list. Might be okay to keep as a paragraph under Pay or separate. But to avoid adding many sections, we could append to Pay paragraph. Also we must remove "All job descriptions and required skills..." etc. Also remove "We are an Equal Opportunity Employer..." etc. Also remove "The Company collects personal information..." etc. Also remove "Applicants for employment..." etc. Also remove "Please review our Fraud FAQ..." etc. Now we need to extract the exact content. Let's copy the relevant parts. Introductory fluff: "Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!" Then "Job Summary The Instructional Design Manager leads the design, development, implementation, and continuous improvement of learning solutions that strengthen employee performance and customer outcomes across Customer Care and Customer Retention operations. This role owns curriculum strategy for new-hire onboarding, upskilling, reskilling, leadership development, and continuous learning. The manager applies advanced adult learning principles to create practical, culturally relevant, and measurable experiences for geographically dispersed and international audiences. Because our operating model is heavily supported by external vendors, the successful candidate will bring experience leading vendor-based instructional design teams and creating learning solutions for vendor frontline employees and leaders. The role partners closely with operations, readiness, subject matter experts, facilitators, and senior stakeholders to translate complex business needs into clear, engaging, and scalable learning." We can combine intro and job summary under About the role. Now Responsibilities list: "Lead end-to-end curriculum strategy, including performance and needs analysis, learning architecture, design, development, implementation, evaluation, and continuous improvement. Apply adult learning theory, instructional systems design, and performance-based learning practices to create experiences that are relevant, accessible, engaging, and immediately applicable on the job. Design for international Customer Care and Customer Retention audiences, accounting for cultural context, language and localization needs, varying levels of experience, technology access, and regional operating differences. Lead, coach, and quality-manage internal and vendor instructional designers, developers, and learning specialists; establish clear standards, governance, review cycles, and accountability for deliverables. Partner with vendor operations and learning leaders to design role-specific programs for frontline employees, supervisors, managers, and site leadership. Create blended learning solutions across instructor-led training, virtual instructor-led training, eLearning, simulations, scenario-based practice, social learning, mobile learning, and performance support. Translate complex products, services, systems, policies, and operational processes into learner-friendly content tied to observable behaviors and business outcomes. Partner with subject matter experts, readiness leaders, operations teams, and other stakeholders to identify performance gaps, define measurable learning objectives, and prioritize learning investments. Use learner data, quality results, operational KPIs, stakeholder feedback, and evaluation findings to measure effectiveness and improve learning solutions. Ensure consistency with brand, voice, accessibility, content quality, and learner experience standards across internal and vendor-delivered programs. Manage multiple concurrent projects, dependencies, risks, timelines, and stakeholder expectations in a fast-paced environment. Evaluate emerging learning technologies and methods, recommending solutions that improve speed, scalability, learner engagement, knowledge retention, and performance." Now Qualifications (required): "Bachelor's degree in Instructional Design, Adult Learning, Education, Organizational Development, Communications, or a related field, or equivalent relevant experience. Progressive experience in instructional design, curriculum development, or learning experience design, including experience leading people, projects, or design teams. Demonstrated mastery of adult learning principles and their application to performance-focused learning for diverse adult audiences. Experience designing learning for international or geographically distributed Customer Care, Customer Retention, contact center, sales, or service teams. Experience managing vendor-supported instructional design teams and creating learning for vendor frontline employees and leadership audiences. Proficiency with instructional design approaches such as ADDIE, SAM, rapid prototyping, performance consulting, and evaluation methods. Experience designing blended learning programs, including eLearning, ILT, VILT, simulations, scenario-based practice, and performance support. Strong writing, editing, presentation, project management, and stakeholder management skills, with the ability to simplify complex information. Ability to influence across organizational boundaries, lead through change, synthesize feedback, and maintain quality under competing deadlines." Preferred Qualifications: "Experience in a large, vendor-supported contact center or business process outsourcing environment. Experience with localization, translation workflows, cross-cultural learning design, accessibility, and inclusive design practices. Advanced proficiency with authoring and multimedia tools such as Articulate 360, Adobe Creative Cloud, Camtasia, or comparable platforms. Experience with learning management systems, learning experience platforms, virtual facilitation tools, and Microsoft 365. Experience developing frontline leadership, coaching, quality, retention, or consultative customer engagement programs. Portfolio demonstrating measurable, scalable learning solutions for complex operational environments." Core Capabilities: "Adult Learning Expertise: Applies adult learning science to practical, behavior-based experiences. Global & Inclusive Design: Designs for cultural, language, accessibility