Manager Trainee

About the role

This position is responsible for learning the management of small driver count and/or non-traditional shifts (including nights and weekends), ensuring safe and timely service movement of freight, load assignment, and providing best-in-class customer service. This position will be trained to ensure compliance with DOT regulations. They are responsible for all drivers' compliance and company regulations while working with internal and external contacts to ensure the accurate planning, routing, monitoring, and delivery of freight and loads.

Responsibilities

• Learn to build and maintain positive professional relationships with drivers and safe, reliable outside carriers to ensure seamless new carrier set-up, minimize turnover and maximize ongoing productivity
• Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability
• Become proficient in maximizing efficiency of fleet operations and profitability and making recommendations for continuous improvement, measuring key performance indicators, and creating, maintaining and presenting customer specific reporting and financial analysis through face-to-face interactions at customer location
• Gain knowledge on how to manage inventory, assets, customer pools and/or assignment of drivers to balance equipment in market
• Perform administrative duties such as payroll, management of the Net-Revenue budget, driver counseling, accident reviews, filing and documenting, resolving pay issues, analyzing P&L statements, invoicing and/or creating operational or financial reports
• Manage yard including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinating with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety related mechanical issues are fixed for account equipment (as required)
• Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay related issues, etc., as they occur throughout the day and, where necessary, when on call
• Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing freight exceptions and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road

Qualifications

• Minimum Qualification: High School Diploma/GED with up to 4 years of equivalent education, experience, and training AND/currently enrolled and working towards degree program(s) with up to 2 years or equivalent education, experience, and training AND/OR Bachelor’s degree with ability to work across multiple shifts including nights and/or weekends if needed
• Must be willing to travel to account, customer, & company event locations when applicable

Skills & Abilities

• Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level
• Able to accurately analyze situations and reach productive decisions based on informed judgment
• Establish and maintain healthy working relationships with clients, vendors, and peers
• Meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner
• Effective communication skills
• Recognize, anticipate, and resolve organizational, operational, or process problems

Benefits

• Medical benefit
• Dental benefit
• Vision benefit
• 401(k) retirement plan
• Life insurance
• Short-term and long-term disability coverage
• Paid time off commensurate with tenure (includes vacation and sick time)
• Six weeks of paid maternity leave along with two weeks of paid parental leave
• Six paid holidays annually