Manager | The Pick

About the role

The Omni Nashville Hotel is a luxury property designed to reflect Nashville’s vibrant music culture, located across from the Music City Center and integrated with an expansion of the Country Music Hall of Fame and Museum. The hotel features modern design elements including natural materials, exposed steel, and regional limestone, and offers a dynamic work environment with comprehensive training, mentoring, and a culture of respect, gratitude, and empowerment.

Responsibilities

• Supervise and coordinate assigned shift; responsible for overall management of operation.
• Coach, mentor, and develop assistant managers and hourly service staff.
• Oversee PM RIR operations and provide hands-on leadership during the shift.
• Assist with communication between Ideal Services team and RIR servers.
• Ensure tray pickup and tracking for PM RIR shift; communicate any issues with pickup to AM food and beverage leadership.
• Order and inventory Lobby Bar glassware and equipment in cooperation with Executive Steward.
• Maintain food safety standards in Kitchen, Lobby Bar, and Room Service area.
• Conduct accurate inventory count of all The Pick products.
• Complete environmental checklist for dining room.
• Supervise related associate assignments.
• Monitor each guest experience.
• Examine food and beverage preparation and provide corrective training where necessary.
• Supervise bar controls, shot glass use, red lining, bottles totally empty, liquor par list.
• Supervise cost control efforts to ensure the operation’s financial success.
• Participate in scheduling within budgetary guidelines; forecast weekly and monthly.
• Complete weekly payroll and associated audit; monitor labor and payroll costs.
• Oversee the order of daily supplies.
• Supervise the maintenance of dining room for cleanliness, sanitation, and appearance; prepare maintenance requests and follow up.
• Hold pre-shift meetings and monthly OST meetings with associates.
• Follow up on established training steps, supervise performance, and provide necessary retraining.
• Participate in the selection and retention of The Pick front of house associates.
• Must be familiar with and adhere to all liquor liability laws; know emergency procedures including CPR and work to prevent accidents.
• Handle guest comments and complaints and ensure guest satisfaction.
• Responsible for reporting all product/service defects and measuring process attributes as applicable.
• Able to set priorities for The Pick team and provide feedback to others that enhances performance.
• Performs any other duties assigned by management.

Qualifications

• 3+ years restaurant management experience in high volume upscale restaurant environment.
• Experience must include supervision of at least a team of two assistant restaurant managers.
• Hotel experience preferred.
• Prior experience managing schedules, inventory, payroll, service recovery, and associate relations matters required.
• Knowledge of Tennessee liquor laws.
• Strong familiarity with beer, wine, and spirits; local knowledge preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.
• Ability to multitask and work in a fast-paced environment.
• Computer proficiencies including Microsoft Office and payroll software experience.
• Ability to work well under pressure, managing a high volume of orders and guest requests.
• Strong organizational skills with the ability to multitask and provide guest follow-up in a fast-paced environment.
• ServSafe certified food manager.
• Possess an unexpired State of Tennessee Alcoholic Beverage Commission Server Permit or have the ability to obtain one before date of hire.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.

Physical Requirements

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion of arms, hands, and legs.

Tools & Equipment

• Desktop computer (Opera, Alive, Synergy, Microsoft Office, Kronos, Birchstreet, Open Table, Micros Terminals)
• Printer, telephone, copier, fax machine, push-to-talk radio dispatch.