Manager, Telemedicine Veterinary Services II

About the Role

Chewy Connected Veterinary Services is expanding its telehealth services and seeking a full-time Manager, Telemedicine Veterinary Services II to lead and support our growing team of Virtual Care Veterinarians. This role offers the opportunity to shape the future of telemedicine while empowering veterinary professionals with advanced technology to deliver exceptional virtual care that complies with state and federal laws for establishing the veterinary-client-patient-relationship (VCPR).

We offer a customer- and team member-centric work environment where you can thrive, grow professionally, and make a meaningful impact in improving access to high-quality veterinary care for pets and their families.

Responsibilities

• Lead, coach, and mentor a team of Telemedicine Veterinarians, empowering them to deliver high-quality teletriage support and telemedicine care focused on small animals, with potential expansion into other areas of animal care.
• Provide direct oversight, offering support, feedback, and professional development opportunities to veterinary team members.
• Collaborate with Veterinary Operations, IT, Product, and Design teams to identify and implement platform improvements, ensuring seamless telemedicine services.
• Assist in refining and updating SOPs to improve efficiency, compliance, and performance of the telemedicine program.
• Monitor team performance and adherence to telemedicine best practices, regulatory compliance, and exceptional patient care standards.
• Foster an environment of open communication, teamwork, and accountability, providing guidance and removing obstacles for the veterinary team.
• Act as a veterinary subject matter expert, contributing to business improvements, program expansions, and training initiatives.
• Collaborate with Learning & Development to support onboarding and training for new hires.
• Participate in business development and industry events to represent Connect with a Vet, providing insights and feedback as needed.
• Support quality assurance by reviewing feedback, identifying opportunities for coaching, and implementing process improvements.
• Support Connect with a Vet affiliates in other areas where veterinary experience may be needed.
• Occasionally provide direct telemedicine services, including patient evaluations, diagnoses, and treatment planning, as needed.

Requirements

• Doctor of Veterinary Medicine degree (DVM, VMD) or equivalent is required.
• Must be authorized to practice within the United States (Proof of ECFVG or other foreign equivalent examination is required for graduates of foreign schools or non-AVMA accredited veterinary colleges).
• Licensed veterinarian in good standing with the medical board in at least one state, preferably Virginia or Florida, and able to timely obtain and maintain licensure in other states as required for telemedicine services.
• 3+ years of small animal veterinary experience, including virtual care or telemedicine experience.
• Previous leadership experience (team lead, supervisor, or manager role preferred) with a proven ability to coach, mentor, and develop veterinary professionals.
• Strong operational and problem-solving skills with the ability to analyze trends and implement improvements.
• Proficient computer skills, including experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with workforce management software, teleconferencing platforms (e.g., Zoom, Teams), and veterinary practice management or telemedicine tools.
• Comfortable and adept at interacting with customers and team members through remote online platforms.
• Access to high-speed internet that can support video streaming.
• A designated working space that is quiet and free from disruptions.
• Flexibility to provide occasional evening, weekend, or holiday support based on team needs.
• Occasional travel may be required.

Skills

• Strong passion for helping people and pets, demonstrated through empathy and a commitment to excellent customer service.
• Excellent verbal and written communication skills, with a passion for coaching and collaboration.
• Demonstrated ability to multi-task and perform well in a fast-paced, self-starter environment while managing multiple priorities.

Benefits

We provide comprehensive benefits, opportunities for professional growth, and a supportive environment where you can thrive and make an impact.