Manager, Telecommunications Operations

General Characteristics

Manages the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions.

Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces.

Responsible for strategic telecommunications planning and works with senior IT leadership to coordinate telecommunication plans with those of the business.

Develops and implements standards, procedures, and processes for the telecommunications group.

Plans and manages the support of new technologies, performance and reliability.

Defines and negotiates service level agreements.

Oversees and coordinates the daily activities of the operations center.

Performs a coordination role with enterprise management, vendors and customers.

Education

A Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience.

Experience

A minimum of 7 years of IT work experience including managing team(s) responsible for infrastructure/network/telecommunications operations and support in multi-platform environments.

Breadth

Middle level management in telecommunications operations. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or Departmental IT Executive.