Manager, Technology and Business Systems

Key Responsibilities

• Oversee day-to-day management of internal hardware, software, and business systems.
• Ensure systems are properly configured, maintained, updated, and documented.
• Career development and professional growth opportunities within the organization.
• Coordinate provisioning, support, and lifecycle management for devices and software.
• Maintain system documentation, standards, and technology roadmaps.
• Monitor system performance, reliability, and security, escalating issues as needed.
• Lead or support projects that include a technology component, from requirements through implementation.
• Translate business needs into clear functional and technical requirements.
• Coordinate internal stakeholders, vendors, and technical resources to meet project timelines and objectives.
• Track project risks, dependencies, and milestones; communicate status to leadership and stakeholders.
• Serve as the primary point of contact between business staff and technology resources.
• Actively engage with departments to understand workflows, challenges, and improvement opportunities.
• Recommend and implement technology solutions that improve efficiency, visibility, and outcomes.
• Provide guidance and support to non-technical users in plain, business-friendly language.
• Manage relationships with external technology vendors, consultants, and service providers.
• Evaluate technology tools, platforms, and services for fit, cost, and value.
• Coordinate support agreements, licensing, renewals, and service levels.
• Support compliance, security, and best practices related to technology usage.
• Identify opportunities for process automation, integration, and modernization.

Preferred Qualifications

• Experience in a role combining IT operations, project management, and business analysis.
• Familiarity with cloud platforms, SaaS applications, and system integrations.
• Exposure to cybersecurity best practices and data governance.
• Formal project management experience or certification (e.g., PMP, Agile, or similar) is a plus.

Core Competencies

• Own the technology platform portfolio across the organization, including infrastructure, productivity platforms, enterprise systems (e.g., Microsoft Dynamics), and AI-enabled tools.
• Define and maintain a multi-year technology and systems roadmap aligned with organizational strategy and operational priorities.
• Establish clear standards, governance, and decision-making frameworks for system selection, configuration, integration, and retirement.
• Advise executive leadership on technology investments, risks, tradeoffs, and opportunities.

About the Role

The Manager of Technology & Business Systems provides enterprise-level ownership of the organization’s technology platforms, ensuring they enable business strategy, operational efficiency, and future growth. This role is accountable for the technology ecosystem as a whole—including infrastructure, business systems, AI capability, and vendor partnerships—and serves as a strategic advisor to leadership.

Benefits

• Major medical, dental, and vision care plans.
• Basic and supplemental life insurance for employee and dependents.
• Short and long-term disability options.
• 401(k) plan.
• Health Reimbursement Account.
• Transportation and parking deduction option.
• Generous vacation and holiday plan.
• An on-site health club at Chicago headquarters.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Qualifications

Not specified.

Skills

Not specified.

Equal Opportunity Employer

Family Office Exchange is an Equal Opportunity Employer. For more information, please click the following links: English | Español