Manager, Technical Services

Crystal Clean · Little Rock, AR · 1 wk ago

EngineeringFull-time

About the role

Patriot Environmental Services is a premier provider of environmental services in the Western United States. We offer a wide range of industrial, emergency response, and remediation services, committed to safety, superior customer service, and quality.

Responsibilities

Support and work closely with Sales/Marketing
Primary interface with customers
Works with Sales Representatives on pricing and with Operations on waste approvals, scheduling, and transportation issues
Provides employees support and guidance on the technical accuracy, and professional interaction with customers
Recommends approaches and services to deal with customer issues
Answers questions about service. Acts as an advocate for customers
Determines work procedures, record retention, prepares work schedules, and expedites workflow
Studies and standardizes procedures to improve efficiency of system
Interface with customers and operations to make sure job/projects are completed as requested
Provides proposals in reply to customer's requests for services
May arrange for off-site shipments, prepare profile, manifest, and correspond with transportation department
Ensures that Customer Service supports sales representatives in their effort to secure and maintain a client base
Gathers information and completes audits forms for customers
Works with legal to complete contracts
Might be responsible for signed manifests and invoices
Talks with customers by phone or in person about profiles and what is needed for approval
Performs other, related duties as assigned

Qualifications

Bachelor’s degree (B. A.) or related experience and/or training
A minimum of 5 years’ experience in environmental or related field
Knowledge of TSCA, RCRA HAZMAT, and OSHA regulations a plus

Skills

Ability to read, analyze, and interpret the most complex documents
Ability to write speeches and articles using original or innovative techniques or styles
Ability to make effective and persuasive speeches and presentations on controversial or complex topics
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to define problems, collect data, establish facts, and draw valid conclusions

Supervisory Responsibilities

Must have good leadership skills to motivate and guide others to ensure performance in accordance with clear expectations and goals
Must possess good oral and written communication skills
Customer service oriented with a strong desire to meet the clients’ needs
Decision making skills to select an effective course of action while controlling resources and expenditures

Benefits

PTO, paid holidays, sick time
Medical, dental, vision, life insurances
401(k) with company matching

Pay

The compensation for the role will depend on several factors, including the candidate's qualifications, work experience, competencies, and skills, and may fall outside of the range shown.