Manager, Technical Adoption Architecture (Professional Services)

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. We are seeking a forward-thinking Manager, Technical Adoption Architecture to lead our AI-focused team of Technical Adoption Architects (TAAs), who are product experts and problem solvers responsible for helping customers realize value from Ironclad’s CLM platform, agents, and AI offerings. TAAs partner with customers from early proof of value through implementation, activation, and foundational adoption, translating customer goals into practical, scalable contracting solutions. As a Manager, Technical Adoption Architecture, you’ll oversee a team that is on the forefront of Ironclad’s agent and AI product offerings. You’ll ensure agentic solutions and AI capabilities are thoughtfully incorporated into customer deployments, while helping evolve how Professional Services delivers customer value, outcomes, and adoption. You’ll provide hands-on support for complex or at-risk engagements, continuously improve delivery processes, and partner closely with cross-functional teams to ensure a seamless customer experience. This is a people-first, customer-centric leadership role. You’ll be responsible for coaching and developing TAAs, providing clear guidance, fostering an inclusive and high-performing team culture, and leading the team through change. You’ll translate strategy into an executable plan, with a strong focus on development, retention, and team effectiveness. You’ll also partner with Product and Engineering to provide early feedback and testing for new agent and AI capabilities ahead of general releases. This is a hybrid role. Office attendance is required twice a week for collaboration and connection. There may be additional in-office days for team or company events. What You Will Be Doing: Lead, mentor, and grow a high-performing team of Technical Adoption ArchitectsSet clear performance expectations, provide regular feedback, and support career development, retention, and progressionTranslate Customer Value and Professional Services strategy into an executable team plan, operating rhythm, and set of measurable outcomesOversee delivery of packaged service offerings, custom SOW delivery, and investment projects, incorporating agentic and AI-enabled solutions into customer deploymentsGuide the team in designing and building customer contracting processes in Ironclad, including workflows, templates, integrations, automations, and AI-supported experiencesProvide hands-on support for complex or at-risk projects, strategic customer engagements, executive workshops, and stakeholder escalationsAdvise on staffing, resource planning, forecasting, and prioritization to ensure smooth project delivery and effective customer coveragePartner with Account Teams, Adoption Strategists, Enterprise Architects, Legal AI Specialists, Support, Customer Success, Product, and Engineering to improve the end-to-end customer experienceEstablish a regular feedback loop with Product and Engineering by involving the TAA team in early product feedback, testing, and readiness for new agent and AI capabilitiesBuild the team's AI fluency so they can support customers in understanding how to apply AI responsibly, including what AI and agents can and cannot do, appropriate controls, risks, and tradeoffs within contracting workflowsContinuously improve and evolve Professional Services toward a model centered on customer value, measurable outcomes, speed to value, and sustained adoptionBuild scalable processes, playbooks, tooling, and operating mechanisms that enable consistent delivery excellence and improve operational efficiencyIdentify opportunities to use AI tools internally to improve preparation, solution design, delivery efficiency, knowledge sharing, quality assurance, and team operationsAnalyze implementation data, customer feedback, and delivery insights to improve quality, time to value, adoption, and project healthBe accountable for team KPIs, including customer outcomes, adoption, time to value, project health, delivery quality, utilization, revenue delivery, gross margin, and implementation CSATWork with Professional Services leadership on annual planning, team strategy, risk management, and change-management priorities What We Are Looking For: Demonstrated experience managing or mentoring an implementation, consulting, architecture, or customer-facing technical teamExperience in a Professional Services delivery role, with strong results in customer satisfaction, project delivery, adoption, and risk mitigation6-8 years of experience working with a SaaS, AI or technology companyExperience with the Ironclad platform or other CLM systems strongly preferredPractical AI fluency and strong curiosity about emerging agent and AI capabilities, including the ability to explain AI concepts, limitations, risks, controls, and use cases clearlyExperience diagnosing why an AI interaction or agent workflow did not produce the desired result and iterating on prompts, processes, or solution design preferredStrong technical solution-design judgment, including experience with workflows, automations, integrations, platform architecture, sequencing, maintainability, and extensibilityAbility to connect technical decisions to customer value, adoption outcomes, measurable success criteria, and long-term platform ownershipExperience translating strategy into an executable plan and leading teams through organizational or operating-model changeStrong communication and interpersonal skills, with the ability to establish a vision, inspire and grow a diverse team, and provide and receive feedbackProven ability to build scalable systems, improve operational efficiency, and adapt quickly in an evolving organizationComfortable working directly with enterprise customers, navigating complex stakeholder groups, and managing escalationsAbility and willingness to travel up to 10% of the time Base Salary Range: $134,000 - $168,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Full-Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options availableMarket-leading leave policies, including gender-neutral parental leave and compassionate leaveFamily forming support through Maven for you and your partnerPaid time off - take the time you need, when you need itMonthly stipends for wellbeing, hybrid work, and (if applicable) cell phone useMental health support through Modern Health, including therapy, coaching, and digital toolsPre-tax commuter benefits (US Employees)401(k) plan with Fidelity with employer match (US Employees)Regular team events to connect, recharge, and have funAnd most importantly: the opportunity to help build the company you want to work atUK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Compensation Range: $134K - $168K