Manager, Technical Account Management

About Our Client

The organization operates in the marketing technology industry, focusing on providing an Agentic Marketing Platform powered by a Composable Customer Data Platform (CDP). It addresses the challenge of uniting brand context, customer data, and performance history to empower marketing teams to independently build and execute end-to-end campaigns. The company supports marketing teams by enabling faster analysis, ideation, and creative generation, enhancing campaign speed and quality. Recognized as a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, it serves prominent enterprise clients including Domino's, Spotify, and PetSmart.

About the Opportunity

The Manager, Technical Account Management leads a team of Technical Architects who act as the liaison between the organization and its largest Fortune 5000 customers. The role is responsible for developing and scaling a team that manages the entire customer journey from onboarding through continued success and expansion. Combining technical expertise with people leadership, this position ensures enterprise customers derive maximum value from the platform, drives strategic initiatives to improve customer retention and growth, and collaborates cross-functionally to influence product innovation and adoption.

Responsibilities

• Build, hire, and develop a high-performing team of Technical Architects
• Mentor and provide career development for team members
• Set team goals, performance metrics, and accountability frameworks
• Foster a culture of continuous learning and technical excellence
• Lead retention and expansion strategies in partnership with Sales leadership
• Develop scalable processes for onboarding and success planning
• Analyze customer health metrics and implement proactive interventions
• Provide consistent technical expertise across customer engagements
• Maintain up-to-date technical knowledge of the platform
• Establish best practices and standards for customer implementations
• Handle complex technical escalations and lead problem-solving efforts
• Collaborate with Engineering and Product teams on customer-driven priorities
• Partner with Sales, Marketing, and Product teams on customer success initiatives
• Contribute to go-to-market strategies for new features
• Represent customer perspectives in internal strategy discussions
• Drive process improvements for team efficiency and customer satisfaction

Requirements

• 3-5 years of people management experience leading technical customer-facing teams
• Proven ability to build and scale high-performing teams in fast-growing environments
• Experience developing talent and career paths for technical staff
• 8-10 years in client-facing or technology roles with business and technical expertise
• Deep understanding of enterprise software implementations, APIs, databases, and data integration
• Knowledge of customer success methodologies and metrics
• Experience managing complex technical projects with multiple stakeholders
• Strong communication and presentation skills for influencing at all levels
• Analytical and data-driven problem-solving abilities
• Experience with Fortune 500 companies and enterprise sales cycles
• Ability to work effectively in ambiguous and fast-paced environments
• Curiosity about data platforms and leveraging data for business outcomes
• Preferred: Experience with data warehouses, ETL/ELT, and modern data stack technologies
• Preferred: Background in Customer Data Platforms, marketing technology, or data activation
• Preferred: Experience in B2B SaaS customer success or solutions engineering
• Preferred: Proven record of driving customer expansion and reducing churn in enterprise accounts

Pay

Salary range: $230,000 - $260,000 USD per year (80/20 variable split), location independent. Equity compensation offered in the form of ISO options.