Manager, Team Member Experience

About the role

As a Manager of Team Member Experience at Cooper’s Hawk, you’ll play a vital role in shaping the journey of our Team Members—from their first day to every milestone along the way. As a standard bearer of the brand, you’ll lead initiatives that attract, connect, engage, and retain top talent, all while promoting our company values and supporting the growth of our business. With a focus on hiring, training, onboarding, recognition, engagement, talent development, and HR support, you’ll help create a workplace where Team Members feel valued, supported, and inspired.

Responsibilities

• Develop quarterly staffing plans and partner with Talent Acquisition to ensure sourcing strategies are in place
• Maintain applicant tracking systems and ensure internal job postings are visible to current Team Members
• Ensure onboarding and offboarding processes are timely, organized, and positive
• Participate in orientations and ensure training materials and uniforms are available
• Collaborate with trainers and managers to ensure training programs are executed and standards are met
• Drive the new-hire onboarding check-in process to ensure department managers conduct 2-week and 45‑day check‑ins (90‑day check‑in conducted by the GM/EKM)
• Track and analyze time‑in‑position data and identify training and development opportunities
• Ensure compliance with HR systems, certifications, and break policies
• Attend Community and manager meetings to stay aligned with team needs
• Observe new Team Members on shift and provide feedback to support success
• Partner with department managers and HR to coordinate leaves of absence and return‑to‑work transitions
• Share engagement and retention insights with the GM and Area Director