Manager, Team Member Experience

What You Will Get

• 50 percent Dining and Carryout Discount
• 40 percent Retail Wine Discount
• 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
• 401(k) with Company Match
• Health & Flexible Savings Accounts
• - Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Wellness and Mental Health Support
• "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Milestone Recognition and Referral Bonuses
• Career Development Opportunities

How You Will Succeed

• Show Up Ready
• Develop quarterly staffing plans
• Ensure applicant tracking systems are maintained
• Ensure internal job postings are visible
• Ensure onboarding and offboarding processes are timely, organized, and positive
• Own What You See
• Collaborate with trainers and managers
• Drive the new-hire onboarding check-in process
• Analyze time-in-position data
• Identify training and development opportunities
• Stay in Sync
• Attend Community and manager meetings
• Observe new Team Members on shift
• Provide feedback to support success
• Partner with department managers and HR
• Coordinate leaves of absence and return-to-work transitions
• Share engagement and retention insights
• Identify internal talent for hourly leadership roles
• Add a Touch
• Coordinate charity events and community involvement opportunities
• Lead the creation of monthly boards
• Coordinate tasting notes, Chef Recs, and Wine Club updates
• Lead celebrations and events
• Interact with Guests and Team Members

Qualifications

• Must represent Cooper's Hawk Values
• At least 21 years of age
• Experience as a New Restaurant Opening Trainer, Lead Restaurant Trainer, or in management at Cooper's Hawk Winery & Restaurants or previous management experience with another restaurant concept
• A passion for hospitality
• Knowledge of operations in the tasting room, front of house, and kitchen
• Clear and effective communication skills
• Ability to multi-task and work effectively in a fast-paced environment
• Basic knowledge of first aid and handling emergencies
• Able to work flexible shifts and schedules, inclusive of weekends and some holidays
• Able to lift and carry up to 50 lbs.
• Able to stand for at least 10 hours per shift
• Able to work 50-60 hours per week
• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays