Manager, Talent Development & Employee Experience

Core Responsibilities

• Own the KRES onboarding experience end-to-end - consistent, structured, role-specific, and measurable across the portfolio.
• Build onboarding assets (welcome guides, 30/60/90-day plans, culture-immersion touchpoints) and the feedback loops that improve them.
• Serve as the throughline for a team member's KRES experience from day one, coordinating the site leaders, HR resources, and systems needed to set them up for success.
• Build and maintain role-level SOPs and a functional LMS with completion tracking.
• Develop the operations-fundamentals curriculum and supporting assets - microlearning modules, job aids, and instructional content.
• Partner with the operations and systems function to build training and onboarding content for technology rollouts or continuing education.
• Facilitate workshops and learning sessions for on-site and corporate teams.

Engagement, Recognition & Culture

• Own KRES-specific engagement and recognition programming, including the Excellence Awards.
• Establish and run team-wide internal communication that reinforces KRES culture and values.
• Cookordination mid-year and annual employee check-ins.
• Track engagement and turnover data; surface gaps and targeted interventions to leadership.

Hiring Support

• Equip property managers and regional leaders with structured interview frameworks and values-aligned behavioral competency guides.
• Coach hiring managers to build internal capability over time, in coordination with the KRC recruiter.

Development & Career Pathing

• Identify individual and team performance gaps and translate them into targeted development.
• Establish foundational career-pathing so associates have a visible trajectory within KRES.

Technology & AI

• Utilize technology and AI to build, maintain, and scale training and communication content efficiently and effectively.

Partnership with KRC HR

• Operate as a close partner and bridge to KRC Talent & HR.
• Own the KRES-specific employee experience - onboarding, engagement, recognition, and team communication - and marshal KRC HR and site resources to deliver it consistently and reliably.