Manager - Surveillance

Responsibilities

• Acts as direct liaison between Surveillance Room activities and Surveillance leaders and assumes responsibility for the efficient operation of the Surveillance department, in absence of the Director of Surveillance.
• Establishes operational procedures for the Surveillance department to ensure that all Casino Internal Controls and Illinois Gaming Board regulations are strictly adhered to.
• Maintains up to date knowledge of changes in operational procedures, gaming regulations and internal controls to ensure that surveillance coverage is optimal.
• Notifies companies leadership and Illinois Gaming Board agents upon detection of illegal activities.
• Works closely with the Director of Surveillance to ensure that ample coverage is in place for daily and/or special events at the Casino and Resort.
• Provides video footage to assist departments in the detection of fraud, insurance claims, employee investigations, and illegal activity.
• Oversees the management of attendance and time records for the Surveillance department.
• Provides training/re-training to Surveillance department to ensure the highest levels of skill and knowledge.
• Selects, trains, and develops team members through education, training, coaching, and corrective action.
• Reviews all Surveillance Incident Reports.
• Technical ability to operate and work on audio/visual equipment.
• Affords assistance with performance management of Surveillance team (including but not limited to preparing issues of discipline and performance reviews).
• Manages staff to include shift scheduling and maintaining proper staffing levels across all shifts.
• Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.
• Reviews surveillance department actions, personnel and processes with Director of Surveillance.
• Recruits, interviews, and assists with selection of employees to fill vacant positions in assigned areas.
• Provides continuous feedback to the Director of Surveillance regarding related issues and makes recommendations for continual improvement.
• Sets and examines work for exactness, neatness, and conformance to policies and procedures.
• Performs other related duties as may be assigned by the Director of Surveillance.

Pay

Compensation Target Salary: $95,000

Benefits

Additional Benefits: $7 Daily Employee Parking Garage

Physical Demands & Work Environment

• Frequently required to stand, walk, and sit for prolonged periods of time
• Frequently required to define color
• Occasionally required to work at heights above 10 feet high
• Frequently required to lift items up to 25 pounds
• Frequently required to reach overhead
• Occasionally required to work in confined, small areas for long periods of time
• You may be exposed to bright lights, loud noise, and stressful situations in this position.